Hi,
Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.

Thanks,

Hi,
Please check and let me know.
If problem is still there then i would like to know how and what you are trying to do, Please share all the steps which you are performing and getting an error and if possible share screen shot or video.

Thanks,