Hi,
Please share website url, wp-admin and ftp info (login/ passwords) and send using “private reply” .

Thanks,

@IrPles
Hi,
I’ve restored your site to the previous working status.

The issue was the conflict between the Codeless Builder and Codeless Page Builder. The Codeless Picante theme was using the Codeless Builder which requires Kirki version 3.1.9 to create pages on your site once the Kirki version was updated your site got crashed.
The Codeless Page Builder is the newer version of Codeless Builder which is compatible with the newer version of the Kirki plugin but somehow conflicting on your site.

P.S: Always keep a backup of your site before updating theme/core plugins.
Thanks,

@warrensrq
Hi,
Please share the right FTP credentials.

Thanks,

Thank you a lot. It works.

@IrPles
You’re welcome :)

If you like our theme and support, leave us a 5-star rating on Themeforest, it’s very important for us :)
https://themeforest.net/downloads

Thank You so much, HNY :).

@warrensrq
Hi,
I’m getting nothing while accessing your site through FTP.

View post on imgur.com

One way to get your site back while unable to access WP site through WP-Admin is simply to rename the plugins folder to something i.e. plugins-old. Once you have done this, your site (in most cases) got back. You can repeat the same process with the themes directory if the problem doesn’t resolve. Once your site is back don’t forget to again rename the “plugins/themes” folder names back to their original names. Now, you can log in to your site.

As in your case, the Codeless Page Builder plugin is causing issues so you’ve to simply download and activate the plugins (Kirki Framework, Codeless Page Builder) from the below links and deactivate all instances of these two plugins in your site.

https://we.tl/t-iEoLjqpcuN

Hopefully, your site will get back to its working status.

Thanks,

Please i do need support for the above mentioned problem as well.

@WilliMein
Hi,
Are you sure about your because your site is working fine on my end?

Thanks,