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Codeless Slider not resizing on mobile

codeless slider
    • 6 years, 5 months ago nwfward
      Participant

      Expired

      Hi,

      https://london.autismshow.co.uk

      The Codeless slider on my site displays the contents at a reduced size except for the background image which is full height. It’s only when you scroll the view that it jumps to the correct size.

      I have tried lots of example css code I have found in the forums but nothing seems to work, what do I need to do?

      Thanks, Nigel

    • 6 years, 5 months ago Mirela
      Participant

      Hello,

      Did you try to open it from another browser? I checked the site from my phone and the slider resized the images well without needing any refresh or other action. See a screenshot of it: https://ibb.co/c6QtRqC

      Try clearing cache or deactivate any add-ons you may have installed in the browser.
      Let us know.

      Best regards!

    • 6 years, 5 months ago nwfward
      Participant

      Expired

      Hi,

      We have tried several phones, all iPhones running the default browser Safari, and have refreshed the cache to try and clear the problem and it still doesn’t work.

      I have recorded my screen to show you what happens, the browser is reloaded at the start and then you can see the slider resizes the controls and text correctly but the image goes to the full height. It is only when you touch the screen that it snaps to the correct size and then the text underneath slides up into place.

      https://www.dropbox.com/s/4bgk8g3sju8xa15/ScreenRecording_01-22-2019%2013-03-26.MP4?dl=0

      Thanks, Nigel

    • 6 years, 5 months ago Mirela
      Participant

      Hello,

      Can you please add some wp credentials in a private reply? So we can check closely.

      Best regards!

    • 6 years, 5 months ago nwfward
      Participant

      Expired

      This reply has been marked as private.
    • 6 years, 5 months ago Mirela
      Participant
      This reply has been marked as private.
    • 6 years, 5 months ago nwfward
      Participant

      Expired

      This reply has been marked as private.
    • 6 years, 5 months ago Ruco
      Keymaster

      Hello,

      I can’t login to access your WordPress Dashboard > Specular > Custom Css Box

      @media(max-width: 480px){
      .swiper-slide {
          background-size: cover ! important;
          background-repeat: no-repeat ! important;
          background-position: 0 0 !important;
          height: 480px ! important;
      }
      .swiper-container{
          height: 600px;
      }
      }

      Let us know.

      Regards!

    • 6 years, 5 months ago nwfward
      Participant

      Expired

      This reply has been marked as private.
    • 6 years, 5 months ago Ruco
      Keymaster
      This reply has been marked as private.
    • 6 years, 5 months ago nwfward
      Participant

      Expired

      Hi,

      Thank you for letting me know. I will tell my client. I look forward to resolving the issue with the update.

      Thanks,

      Nigel

       

    • 6 years, 5 months ago Ruco
      Keymaster

      Hello,

      Soon you will receive an email notification when the update will be online.

      Best Regards!

    • 6 years, 5 months ago nwfward
      Participant

      Expired

      Hello,

      Can you tell me when the update will be ready?

      Thanks,

      Nigel

    • 6 years, 5 months ago Ruco
      Keymaster

      Hello,

      We are going to finish the complete update within this month.

      Regards!

    • 6 years, 4 months ago nwfward
      Participant

      Expired

      Hello,

      Have you completed the update and fixed the issue? It is now 6th March

      Nigel

    • 6 years, 4 months ago Mirela
      Participant

      Hello,

      The latest theme version is 2.6.4. Check change log here: https://themeforest.net/item/specular-responsive-multipurpose-business-theme/9412083?s_rank=7

      I see you have version 2.6.3 installed. Please update theme and let us know if you need further assistance.

      Best regards!

    • 6 years, 4 months ago nwfward
      Participant

      Expired

      Hello,

      I am unsure where I find the update and how to update to 2.6.4

      Could you give me instructions?

       

      Thanks,

      Nigel

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