Contact forms not working

- 7 years, 11 months ago craftech
  Participant
  
  Expired
  Have two contact forms on the site. Neither are working. Both forms’ arrows spin and nothing happens.
  
  https://ddscustom.com in footer
  
  https://ddscustom.com/contact
- 7 years, 11 months ago Ludjon
  Keymaster
  
  Hmm,
  This is a known problem of the new contact form with some server configurations.
  
  Please send me your credentials so I can try to configure.
  
  Thanks
- 7 years, 11 months ago craftech
  Participant
  
  Expired
  
  This reply has been marked as private.
- 7 years, 11 months ago Ludjon
  Keymaster
  
  Why don’t you install the latest WordPress version?
- 7 years, 11 months ago craftech
  Participant
  
  Expired
  
  How do I do that? I don’t see a notification in my Dashboard telling me to update WP.
- 7 years, 11 months ago Ludjon
  Keymaster
  
  Yeah, I see that.
  
  You have some problems with your host I think. Various 500 Internal Server Error is generated.
- 7 years, 11 months ago Ludjon
  Keymaster
  
  Do you have any FTP account or CPanel so I can take a deeper look at server Error logs?
  
  Thanks
- 7 years, 11 months ago craftech
  Participant
  
  Expired
  
  This reply has been marked as private.
- 7 years, 11 months ago Ludjon
  Keymaster
  
  Can’t find the error logs file here.
  
  Do you have any other Panel?
  
  Thanks
- 7 years, 11 months ago craftech
  Participant
  
  Expired
  
  No. And we can’t duplicate the 500 error on our side either.
- 7 years, 11 months ago Ludjon
  Keymaster
  
  I have just tested with our servers and everything works fine.
  
  Let me see again.
  
  Thanks
- 7 years, 11 months ago craftech
  Participant
  
  Expired
  
  Hi there, any update on this?
- 7 years, 11 months ago Mirela
  Participant
  
  Hello,
  
  Sorry for the late reply.
  The error 500 (Internal Server Error) is present when you click the send button. Please see this screenshot:
  https://postimg.org/image/mmt0qs96j/
  
  The file is a wordpress installation core file. Not from theme. Please contact your host regarding this error first. let us know so we can keep on debugging it.
  
  Best regards!
- 7 years, 11 months ago craftech
  Participant
  
  Expired
  
  We fixed the issue. This ticket can be closed.
- 7 years, 11 months ago Kris
  Participant
  
  Hello,
  
  I am glad you solved the issue. Thank you for letting us know.
  
  Best regards!

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