Hi,
Sure I am happy help you, Please share the screen shot along with URL where you getting this error.

You can upload screenshot to your wp-admin > media > add new
and copy/paste the url over here.
Thanks,

Hi,
are you trying to install the theme on new website?

Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.

Thanks,

I guess you havent provided me the WordPress admin dashboard URL, User and its Password and Take the backup if you have any data in your website and confirm me all.

thanks,

Your are Welcome :)
If you like our theme and support, leave us a 5-star rating on Themeforest, it’s very important for us :)
https://themeforest.net/downloads

Thank You so much

Hi,
are you using any translation plug-in if so share the name?

Thanks,

Hi,
Please take the backup of your current website and confirm me back.

Thanks,