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Converta theme – Import demo data error

Converta Import
    • 1 year, 9 months ago symbity
      Participant

      Expired

      Good day,
      when I import the demo data in the Converta template, the import reports an error “An error occurred while fetching file from: https://preview.codeless.co/converta/import/content.xml!
      Reason: 403 – Forbidden.”

      I’ve tried various instructions, disabling modules, etc., but nothing helps. I had this problem already when I tried to run this template on a test domain before 2 moths ago. I solved it by downloading the xml from the link and importing it manually. If I do a manual import now and choose downloaded xml, the import is “Completed”, but a list of errors pops up (here is a part):

      [ERROR] Failed to import “logo” (Media files)
      [ERROR] Failed to import “business-hero” (Media files)
      [ERROR] Failed to import “business-bg-1” (Media files)
      [ERROR] Failed to import “Growth” (Media files)
      [ERROR] Failed to import “Achievement” (Media files)
      [ERROR] Failed to import “Statistics” (Media files)
      [ERROR] Failed to import “business-imgg” (Media files)
      [ERROR] Failed to import “img-box” (Media files)
      [ERROR] Failed to import “shapes-bg” (Media files)
      [ERROR] Failed to import “Vector-test” (Media files)
      [ERROR] Failed to import “BG-tab” (Media files)
      [ERROR] Failed to import “dashboard-final” (Media files)
      [ERROR] Failed to import “fi_award” (Media files)
      [ERROR] Failed to import “fi_box” (Media files)
      [ERROR] Failed to import “Icon” (Media files)
      [ERROR] Failed to import “bg-pattern-2” (Media files)
      [ERROR] Failed to import “bg-pattern-1” (Media files)
      [ERROR] Failed to import “bg-pattern-3” (Media files)…

      Can you please help me in any way? Thank you.

    • 1 year, 9 months ago azam
      Keymaster

      Please check your web server fulfills the below characteristics at least value.

      memory_limit = 256M
      post_max_size = 64M
      upload_max_filesize = 64M
      max_execution_time = 300
      max_input_time = 1000

      Thanks,

    • 1 year, 9 months ago symbity
      Participant

      Expired

      Current server status is

      memory_limit = 512M
      post_max_size = 256M
      upload_max_filesize = 50Mb
      max_execution_time = 300
      max_input_time = 30

      I was advised to upload the data via FTP, as some values ​​will not be increased by the provider. Anyway, the 403 error seems like a permission error to me, that error pops up within 1 second, which doesn’t make sense to me that it’s due to input_time for example.

    • 1 year, 9 months ago azam
      Keymaster

      Hi,
      Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
      Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.

      Thanks,

    • 1 year, 9 months ago symbity
      Participant

      Expired

      This reply has been marked as private.
    • 1 year, 9 months ago azam
      Keymaster

      Hi,
      I am on it

    • 1 year, 9 months ago symbity
      Participant

      Expired

      Thank you. Let me know if you need anything. It would be great if you could upload the demo data and activate the Converta – Agency template. thank you very much

    • 1 year, 9 months ago azam
      Keymaster
      This reply has been marked as private.
    • 1 year, 9 months ago symbity
      Participant

      Expired

      Thank you. Everything works fine. Where was the problem?

    • 1 year, 9 months ago azam
      Keymaster

      Dont worry! We are always here for you.
      There was small glitch on server end and some time happens we have fixed.

      Thanks,

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