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Good day,
when I import the demo data in the Converta template, the import reports an error “An error occurred while fetching file from: https://preview.codeless.co/converta/import/content.xml!
Reason: 403 – Forbidden.”I’ve tried various instructions, disabling modules, etc., but nothing helps. I had this problem already when I tried to run this template on a test domain before 2 moths ago. I solved it by downloading the xml from the link and importing it manually. If I do a manual import now and choose downloaded xml, the import is “Completed”, but a list of errors pops up (here is a part):
[ERROR] Failed to import “logo” (Media files)
[ERROR] Failed to import “business-hero” (Media files)
[ERROR] Failed to import “business-bg-1” (Media files)
[ERROR] Failed to import “Growth” (Media files)
[ERROR] Failed to import “Achievement” (Media files)
[ERROR] Failed to import “Statistics” (Media files)
[ERROR] Failed to import “business-imgg” (Media files)
[ERROR] Failed to import “img-box” (Media files)
[ERROR] Failed to import “shapes-bg” (Media files)
[ERROR] Failed to import “Vector-test” (Media files)
[ERROR] Failed to import “BG-tab” (Media files)
[ERROR] Failed to import “dashboard-final” (Media files)
[ERROR] Failed to import “fi_award” (Media files)
[ERROR] Failed to import “fi_box” (Media files)
[ERROR] Failed to import “Icon” (Media files)
[ERROR] Failed to import “bg-pattern-2” (Media files)
[ERROR] Failed to import “bg-pattern-1” (Media files)
[ERROR] Failed to import “bg-pattern-3” (Media files)…Can you please help me in any way? Thank you.
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Please check your web server fulfills the below characteristics at least value.
memory_limit = 256M
post_max_size = 64M
upload_max_filesize = 64M
max_execution_time = 300
max_input_time = 1000Thanks,
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Current server status is
memory_limit = 512M
post_max_size = 256M
upload_max_filesize = 50Mb
max_execution_time = 300
max_input_time = 30I was advised to upload the data via FTP, as some values will not be increased by the provider. Anyway, the 403 error seems like a permission error to me, that error pops up within 1 second, which doesn’t make sense to me that it’s due to input_time for example.
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Hi,
Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.Thanks,
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Thank you. Let me know if you need anything. It would be great if you could upload the demo data and activate the Converta – Agency template. thank you very much
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Thank you. Everything works fine. Where was the problem?
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Dont worry! We are always here for you.
There was small glitch on server end and some time happens we have fixed.Thanks,
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