They shouldn’t have to give you any access, for that they should release an update to the theme and fix the problem, what a waste of time to have to come here to solve something that should be public because we bought the theme.

It’s disrespectful.

Hello, good evening. I recently changed hosting, and the backup I brought didn’t have the update you provided.

Could you log in again with the same information I sent you earlier and upload or adjust what you need, please?