Hi,
Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.
They shouldn’t have to give you any access, for that they should release an update to the theme and fix the problem, what a waste of time to have to come here to solve something that should be public because we bought the theme.
