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Customize not showing page preview

1.3.5customizejune
    • 6 years, 12 months ago CSS11
      Participant

      Expired

      Hello.

      I have June 1.3.5 installed and now the page customizer has stopped showing the preview of my page and it only shows a white background, so I am unable to edit and work on my pages.

      Can you instruct me in fixing this issue?

      Regards,

      Anja

    • 6 years, 11 months ago Medrit
      Participant

      Hello,

      You have very old theme and plugins versions. You need to update first! It’s very important for the site to run ok and be secure.

      To update theme, go to your Envato > Downloads and download theme again, lik eyou did the first time.
      -Unzip the main file and extract theme folder.
      -Upload it into your wp-content/themes folder. Rename the current theme folder in case you have made any changes to it.
      -Go back to wordpress dashboard > Appearance > Themes. Activate the new copy.
      Now you will be able to see a message in the dashboard requiring you to update included plugins. Follow the instructions and update every plugin.
      Check this article for more: https://support.codeless.co/?ht_kb=visual-composer-update

      Let us know.

      Best regards!

    • 6 years, 11 months ago CSS11
      Participant

      Expired

      Hello,

      I have updated the theme and plugins, but the preview in customize is still showing the same white screen. The simple page customize shows the top navigational buttons of my page but that is it.

      Thanks for your help in advance,

      Anja

       

      Edit: I did install the theme multiple times so i got repeated sample data, but the editor worked before.

      • This reply was modified 6 years, 11 months ago by CSS11.
    • 6 years, 11 months ago Ludjon
      Keymaster

      This is a known issue, please install and activate the recommended plugin: Mailchimp for WP, this will fix the customize preview

      • 6 years, 11 months ago CSS11
        Participant

        Expired

        I have already installed that and activated it.

    • 6 years, 11 months ago Ludjon
      Keymaster

      Please share with me the credentials, so i can take a look. Thanks

    • 6 years, 11 months ago CSS11
      Participant

      Expired

      Turns out the issue was caused by wordpress, so I had to reinstall it. Thanks anyway!

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