Customizer not loading

customizer

- 5 years, 10 months ago muskedeer
  Participant
  
  Hi,
  
  i have installed WordPress, the Picante theme (also the child theme) and all required plugins (also activated), but now i have a problem with the Customizer (in all browsers). This gives an error: ERR_EMPTY_RESPONSE
  Here a screencast: https://recordit.co/ccaxS08TwT
  
  Can you please help me? Thank you in advance.
  
  Regards,
  
  Bjorn
- 5 years, 10 months ago Ruco
  Keymaster
  
  Hello,
  
  I think this is an error with the configuration in your localhost server. After login please try to access this link: wp-admin/customize.php. Also please try to activate the original theme and customize it again.
  
  Let us know.
  
  Regards!
- 5 years, 10 months ago muskedeer
  Participant
  
  Hi Ruco!
  
  Thank you for the support.
  
  I get the same error when i go to wp-admin/customize.php after logging in.
  
  I just activated the default theme Twenty Nineteen and in that case, the customizer is working fine: https://cl.ly/daba7605b63c
  
  Regards,
  Bjorn
- 5 years, 10 months ago Ruco
  Keymaster
  
  Hello,
  
  What version of php have you installed ? Also please can you disable any third party plugin that doesn’t come with the theme package.
  
  If you can’t resolve it yet please share your online link and wp creds (profile details) so we can check the issue closer and resolve it for you.
  
  Let us know.
  
  Regards!
- 5 years, 10 months ago muskedeer
  Participant
  
  Hi Ruco,
  
  i already tried to disable all third party plugins, but nothing changed.
  
  At this moment i’m running the website locally via MAMP (the way like i always do for new projects). The PHP-version is 7.2.7.
  
  I will transfer the website to an online server and i will send you the credentials.
  
  Regards,
  Bjorn
- 5 years, 10 months ago Ruco
  Keymaster
  
  Hello,
  
  Ok, let me know. Please keep in mind to maintain every plugin update.
  
  Let me know.
  
  Regards!
- 5 years, 9 months ago hectornucamendi
  Participant
  
  I have the same problem, :(
  - 5 years, 9 months ago Ruco
    Keymaster
    
    Hello,
    
    The only way to debug that is to access your online link and have your wordpress credentials so i can login.
    
    You can send this info through your user profile details.
    
    P.S Before try to disable any third party plugin and check to have at least php 5.6
    
    Let us know.
    
    Regards!

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