Hi,
Make sure your web server has PHP version 7.x not 8.x. Currently, PHP version 7.x is the recommended for Codeless Livecast theme. If this isn’t the case then please share the error you’ve faced while installing demo data.
I don’t know how to revert to previous version. I use Digital Ocean for hosting and select a standard WordPress template for installation, I don’t know how to work at that server level. It seems a lot of work just to get a theme to work.
Basically I just want the demo install process to be 100% complete. As I said it seems to work 90% ok, so it only misses a few elements, but I don’t want to go hunting for little items to fix, or be left worrying that something might go wrong in the future because one small thing was missed.
As you know it’s better to get the automation right 100%, so the set up process is once and done.
I’ve asked my techies to see how difficult it would be to revert to PHP 7.x, but again I don’t really want to go hacking at that level to fix it.
Do you want to log in and re-run the install process, to see if you can identify the problem and fix it directly? I can restore a backup to the step before the install.
Hi,
As I said before, you don’t need to worry about, hacking at that level to fix issues. Simply get to us, we’re 24/7 available for your assistance.
While building your site and even in the future, If you encounter any issue regarding the Codeless Livecast theme and plugins, simply share it on our support forum.
Hi,
We’ve checked all the pages of your site individually but were unable to find any clue.
Could you share a screenshot or video demonstrating the issue? You can use “imgur.com” and “Vimeo.com” for sharing images and videos. Also, please share the WP-Admin credentials (username, password) using the private reply.
Hi,
We’re working on it and will let you know ASAP.
In the meantime, please share the information about your web hosting server. Moreover, could you share the Cpanel credentials(username, password) and also share the path to the log file.
It’d be very difficult for us to diagnose the issue without having the above information.
Neil,
I have gone thru the whole procedure and I saw your demo is being imported perfectly – Just on last you are getting 500 error, We haven’t seen /faced this error on our server and same i have tested on another Server.
This Error particularly coming to Only on your server, It may be due to different configuration of web server. I need Admin (cpanel full access) in order to investigate the issue.
I also noticed your demo site is installed and there is no issue.
You can read forums other user views, This is not a common problem, no one faced this type problem ever before – not After you (your purchase) as well.
We are here for you, Please do help us to get it fixed.
Thank you, I know you are working very hard to help resolve this problem.
The demo install does seem to work 95% ok, but there are issues. If you look at Home Page Dark for example, the ‘Subscribe On’ icons are missing, and in the footer one of the menu sections is missing.
And of course the install process fails. So it is only 95% and I want 100%.
For the server – I use Digital Ocean and there is no cPanel. Tell me specifically what you need to do and I will ask my tech guys to explain how they do it.
Hi,
I havent got enough clue so far, I need to investigate further.
Please answer all these questions.
– You said you are using DigitalOcean without cpanel.
– Which OS you are using – Windows / Linux
– When you last time imported the demo, Please mention the date/time so i can see exact date in log files.
– Did you spoken with Tech Support of DigitalOcean – As I already told you that, we havent got any report like this type error (Before / after your purchase).
It was the PHP version. Reverted that and the import works perfectly.
It is still missing the ‘Subscribe on’ icons, in the Featured Podcast elementor box. I think this is maybe because I have to specify a URL for each service? If so, where do I do that?
Also how do I change the logo? I changed it in the Customizer but that didn’t affect the site.
Hi,
We’ve modified some code in Featured Podcast Widget inside Co-widgets Elementor Addons, especially for your site. We’ve shared this issue with our concerned department as well hopefully, It’ll be resolved soon.
