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I’ve purchased your Tower theme and I installed it. I had several issues with importing dummy data as it was getting stuck at 65%. So I try without importing sliders but it doesn’t import many other icon, imagines and some other feature.
Any idea of what the issue might be? Could i give you my back end password to fix the problem?
this is the site: http://www.digicon.it
thank you in advance for your kind support.
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Hello,
If your dummy data import was not completed to 100%, then you do not have enough memory limit or execution time limit. You can ask your host to increase these two for you.
If the data import is not complete, this can lead to not have all pages and posts imported. But the images however are not included. You have to import your own images. The same goes with Layer slider and Revolution slider. Install plugins and then import the demo sliders you have included in the ‘sliders’ folder inside the main folder you downloaded from Themeforest.
The only sliders that come with the dummy data import, are those of Codeless slider.
Let us know if you need further help.Best regards!
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I have no other than complaining in relation to the template i bougth and the disappointing treatment reserved to your clients especially when it comes to the lack of the response every time i’m asking for your support.
I’m just asking for the setting of the template as the one you showed in the demo.
I fixed all the problems of memory and response of the server and I dowloaded all the images and dummy data correctly.
Notwithstanding the above, i still have issues with the slider that appears cut off, as well as with the porfolio page that doesn’t show any items.
I would appreciate your help and assistance on this, considering that i have paid for six months of free assistance and i really need this template fixed and working well for my business. Please take into account that this request is extremely urgent.
thank you in advance for your support
Antonio
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Hello,
What is the issue with Revolution slider? You had chosen a transparent header with white background, that is why it was displaying cut off. But i have already changed that yesterday. The slider in home page is not cut off (screenshot).
I do see all items in portfolio page. You have selected only one category to display. That is why it is showing only three items (of that specific category). I have added all other categories to it. Please check portfolio page. To add/remove categories go to page’s Portfolio Options > Portfolio Categories (screenshot).Note: Please be patient as we are doing our best to answer all our customers questions asap. Everyone of you is important to us and needs an urgent reply. Our working hours are from Monday to Friday, 9AM to 5PM (UTC +1:00). Please consider the timezone differences too.
Read more on our Support Policy here.Best regards!
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