Official Support Policy
Item Support includes:

Responding to questions or problems regarding the item and its features
Fixing confirmed bugs in the theme code
Providing updates to ensure compatibility with new WordPress versions

Item support does not include:

Customization and installation services
Support for third party plugins and non-theme related code
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Customizations Policy
Changing the appearance or functionality of the theme to do something it was not intended to door seen on the demo site is not part of the regular support policy.
If you want to customize a theme to do something it was not intended to do (or doesn’t have an option for),we can help you with that, create a ticket and we will
give you an estimate.

Custom modifications support

We do not provide support for custom modifications made by customers or other developers to the original theme code.
You still can edit theme as you like, but we’ll provide fixes/advices only for original parts of the theme.