I’ve been trying to install Tower for a while now, and I keep getting ERROR 500- Internal Server Error. It says that if you keep getting this message, contact your webmaster. I’ve contacted my webmaster and he has tried to install the theme, but he keeps getting the same message. He even tried to install the theme manually. We are able to install the child theme from the same folder, just not the main tower theme. Can you please help me out?
Hello,
Just as the error message says, this is a internal server error. You should contact your host provider about the issue. Maybe you don’t have the sufficient permissions to do that.
However you can try to update theme, wordpress and deactivate all third party plugins. Then try again. Download latest version from your Envato account.
Edit the file wp_config.php on your wp installation and change WP_DEBUG to true to make the errors display. If you still aren’t able to install the theme, provide us your credentials in a private reply, to give it a closer look.
Let us know.
Best regards!
