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Fatal error site down

fatal error
    • 7 years, 11 months ago REVSCREEN
      Participant

      Expired

      Hi my site has gone down and I don’t know why. I did recently add a Google search console code in the header.

      The URL is revscreen.com

      Kind regards

      Katie

    • 7 years, 11 months ago Kris
      Participant

      Hello,

      I don’t see a problem with your site. Did you manage to fix the issue?
      See this screenshot

      Best Regards!

    • 7 years, 11 months ago REVSCREEN
      Participant

      Expired

      Hi Kris,

      There is a problem on mobile.

      I’ve attached the screengrab.

      Kind regards

      Katie

      • This reply was modified 7 years, 11 months ago by REVSCREEN.
      • This reply was modified 7 years, 11 months ago by REVSCREEN.
    • 7 years, 11 months ago Mirela
      Participant

      Hello,

      Please remove any additional code added. Disable third party plugins and try again. If the issue persists, update theme files with a new freshly downloaded copy of theme.
      Let us know how it goes.

      Best regards!

    • 7 years, 11 months ago REVSCREEN
      Participant

      Expired

      Hi this isn’t very helpful. What caused this to happen? I can’t freshly install my theme every time I download a plugin or ad a code. What specific code should I remove?

       

      Kind regards

       

    • 7 years, 11 months ago REVSCREEN
      Participant

      Expired

      I figured out it that the theme is not compatible with the Jetpack plugin via mobile. Could you look into this please..

    • 7 years, 11 months ago Mirela
      Participant

      Hello,

      I am glad you already found the culprit.
      Jetpack is a third party plugin. Not developed from us and not included in the supported list of plugins. In the knowledge that this is the culprit for your issue, we suggest you remove the plugin and try another one that does the same job but does not conflict with theme scripts.

      Sorry but we do not support third party plugins.

      Best regards!

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