Floating Sidebar is fixed in one position, does not move

- 6 years, 10 months ago Filmo-template
  Participant
  
  Expired
  
  Hi,
  
  I am using single portfolio template of Tower, Select the style of the single portfolio > Floating Sidebar
  
  https://double-diamond.jp/wp/codeless_portfolio/design-shape-object-20/
  
  I think Sidebar follows user scrolling, right? How do I fix this problem?
- 6 years, 10 months ago Ruco
  Keymaster
  
  Hello,
  
  The floating normally have to work, i haven’t found any issue there even with javascript.
  
  Please check theme documentation and portfolio settings again. Have you added any custom code there?
  
  Let us know.
  
  Regards!
- 6 years, 10 months ago Filmo-template
  Participant
  
  Expired
  
  Hi, thank you ro your reply.
  
  I have not added nothing…, I have checked your document and forum million times.
  
  In Chrome inspect, it says “fixed_sidebar”.
  
  https://sukusho.nu/4n1i
  
  Is this normal too??
  
  Anyway, I want to know where else I should check to fix this problem.
- 6 years, 10 months ago Ruco
  Keymaster
  
  Hello,
  
  Please can you write down your ftp, wordpress credentials so we can check the issue you have closer and fix it.
  
  Regards!
- 6 years, 10 months ago Filmo-template
  Participant
  
  Expired
  
  This reply has been marked as private.
- 6 years, 10 months ago Ruco
  Keymaster
  
  Hello,
  
  I’ve tried to access your wordpress dashboard without success:
  https://imgur.com/a/xuaJiZ3
  
  The image above is the browser message i have received.
  
  Regards!
- 6 years, 10 months ago Filmo-template
  Participant
  
  Expired
  
  This reply has been marked as private.
- 6 years, 10 months ago Mirela
  Participant
  
  This reply has been marked as private.
- 6 years, 10 months ago Filmo-template
  Participant
  
  Expired
  
  Hi,
  
  I am a little confused.
  
  Are you saying to change the setting of header style(General Options>Header Options>Header style)?
  
  Nothing changes under my condition.
  
  I sent you FTP and WP information, so have you checked it right??
  
  Anyway, I bought your template because I love this layout of yours. https://codeless.co/tower/portfolio/
  
  If I can not make the layout, It is different from what I read in your template site.
- 6 years, 10 months ago Mirela
  Participant
  
  This reply has been marked as private.
- 6 years, 10 months ago Filmo-template
  Participant
  
  Expired
  
  Hi,
  
  Thank you for your checking. If it can be fixed, it is the best.
  
  But if you can not fix the problem, I want to know how to set hyperlink on portfolio images.
  
  It looks like the slide show that I am using has hyperlink config.
  
  But It also does not work properly.
  
  If it works, I can make and set the button images with hyperlink at the bottom of the page.
- 6 years, 10 months ago Mirela
  Participant
  
  Hello,
  
  I check on our side and there is no problem with it. I see you have an older version of theme. Please update theme first to latest version 2.3.1 and then update all included plugins.
  See article on how to update included plugins from theme: https://support.codeless.co/?ht_kb=visual-composer-update
  
  Let me know if the issue persists after this.
  
  Best regards!
- 6 years, 10 months ago Filmo-template
  Participant
  
  Expired
  
  Hi,
  
  I have downloaded the theme From ThemeForest TODAY, It says “version:2.3”.
  
  Is it OK?
  
  I have updated the theme, and plugins according to your advice.
  
  Side bar still never move on my PC, iphone, ipad.
  
  Did I miss something? Does the side bar move in your PC??
- 6 years, 10 months ago Mirela
  Participant
  
  This reply has been marked as private.
- 6 years, 10 months ago Filmo-template
  Participant
  
  Expired
  
  OK, all right.
  
  I think You did what I want you to do in the end.
  
  But, it looks like all over. Nothing happens.
  
  I do not blame you, and I do NOT request refunding. Maybe this is destiny or something.Keep 60 bucks.
  
  I will try other template.
  
  Good luck on your business. It is not sarcastic remarks. I really hope.
- 6 years, 10 months ago Mirela
  Participant
  
  Hello,
  
  Did you add the copy i send you? Please enable the wordpress credentials again. I can check it.
  There is no reason why this should not work on your side too. We are willing to debug it further!
  Let me know.
  
  Best regards!

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