Footer Disappeared

error footer

- 5 years ago rebeccaolson
  Participant
  
  Expired
  Hello – The footer has disappeared from my site after the most recent update (I just noticed it.) I have deactivated/reactivated all the plugins, and that is not the issue. I ensured that the footer still appears with correct settings in the Appearance>Menu section (it does). The footer is still correctly set to appear within the Tower>Footer Options. When I switched themes, the footer re-appeared, so this is a theme related issue.
  
  You can see the issue if you visit my real site, or the staging site, which you have access to.
  
  I do have custom code for the footer, making the 3rd and 4th columns invisible on mobile:
  .footer_wrapper .row-fluid .span3:nth-child(3) { display: none;}
  .footer_wrapper .row-fluid .span3:nth-child(4) { display: none;}
  
  Otherwise, I have no other custom coding related to the footer.
  Thanks!
  Rebecca
  
  This topic was modified 5 years ago by rebeccaolson.
- 5 years ago Koi Quan
  Participant
  
  Hello,
  
  I am new member of support team. Can you send me your site admin + ftp account again? I’ll check your problem.
  
  Thanks!
- 5 years ago rebeccaolson
  Participant
  
  Expired
  
  Hey there – the credentials are available in my profile. Thanks!
- 5 years ago rebeccaolson
  Participant
  
  Expired
  
  Koi –
  
  I spent time looking into this today, and discovered that my footer widgets had disappeared. I was able to rebuild the footer, and it’s now showing; however, I’m still baffled how/why it was erased.
  
  Thanks!
  
  Rebecca
- 5 years ago Koi Quan
  Participant
  
  Hello,
  
  Can you send me your admin + ftp account again? Because I am new supporter and here we have too many topics. It hard for me can find your admin information.
  
  Thanks!
- 5 years ago rebeccaolson
  Participant
  
  Expired
  
  This reply has been marked as private.
- 5 years ago Koi Quan
  Participant
  
  Hello,
  
  Can you check again? Your footer still showing up here: https://prnt.sc/t6afgu
  
  Thanks!
- 5 years ago rebeccaolson
  Participant
  
  Expired
  
  Koi –
  
  Yes – I said in my previous comment that I figured out how to make the footer re-appear: I had to disable/re-enable the footer settings in WordPress and Tower, and then rebuild the footer from scratch (all the widgets had disappeared from the footer columns). So yes, the footer now appears.
  
  I just thought it might be something you would want to look into to figure out, so it doesn’t happen to anyone else. Since it seems to be something that caused the widgets to be deleted (rather than a plugin conflict where they reappear when the plugin is disabled) it seems like a significant bug in the template.
  
  But again, I was able to rebuild the footer so I don’t need you to try and “fix” the footer for me.
  
  Thanks!
  Rebecca
- 4 years, 12 months ago Koi Quan
  Participant
  
  Thank you for feedback. We will check and fix errors in next version!

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