Great Problem with Specular

- 7 years, 8 months ago danielecogo
  Participant
  
  Expired
  
  HI,
  
  i have a great problem with Specular. It’s very difficult to explain.
  Can you watch it with login to my panel (now the site is in maintenance mode) and refresh the home page with CTRL+F5… is a “disaster movie”.
  
  I have just try to deactived all the plugin…
  
  Please help me.. .thanks!
- 7 years, 8 months ago Mirela
  Participant
  
  Hello,
  
  Can you please give more details? I opened the site in the profile data and what i see is a working site (screenshot: https://postimg.org/image/smgfaojp7/)
  What do you need help for?
  *Your support time has expired. Please consider renewing it in order to keep on getting help from us.
  
  Best regards!
- 7 years, 8 months ago danielecogo
  Participant
  
  Expired
  Hi,
  
  I bought this Morning the extended version of support until March 2018
  
  For the problem… Follow this Step:
  
  1) open my site with Google Chrome
  
  2) click F12 for open the console of Chrome
  
  3) refresh 2-3 times the page with F5+ctrl
  
  Nome you Can show the errors: many files (random) with error…
  
  Thanks for help
  
  This reply was modified 7 years, 8 months ago by danielecogo.
  
  This reply was modified 7 years, 8 months ago by danielecogo.
- 7 years, 8 months ago Mirela
  Participant
  
  Hello,
  
  I did refresh multiple times (10 times until the ‘error’ i presume you are referring too..showed up) Please check this screen recording: https://drive.google.com/file/d/1FE-n15m8LZQ1N-KVwqpPfROyXTAqh7Uw/view
  As you can see there are no errors whatsoever for most of the time refreshing. And the site looks great. At the last refresh i see these “net::ERR_ABORTED” errors.
  
  The error code net::ERR_ABORTED is intended to only be generated when a user action causes a load to be interrupted. This can happen when a new navigation interrupts an existing one, or when the user clicks the STOP button.
  If you wait 1 sec and then refresh site again, no errors are show anymore.
  That an internet connection related issue, either caused by a slow connection or frequent refreshing.
  
  PS: We will update the support banner asap.
  
  Best regards!
- 7 years, 8 months ago danielecogo
  Participant
  
  Expired
  
  Hi Milahia,
  
  And thank for tour time.
  
  You only refresh the screen… But if you try to refresh with CTRL+f5 (without cache) there are many errors. (In Google console. For example file JS of theme specular with 503 errore)
  
  PS. In your recording screening the animated counter not working… Is, for example, One of the errors…
  
  Thanks
  
  Daniele
- 7 years, 8 months ago danielecogo
  Participant
  
  Expired
  
  Hi Mihaila,
  
  <span style=”color: #4b4d4d; font-family: Raleway; font-size: 14px;”>Please check this, ad example:
  
  </span>https://hifight.it/specular_error.jpg
  
  Thanks!
  Daniele
- 7 years, 8 months ago Mirela
  Participant
  
  Hello,
  
  As i already wrote, this is a connection/browser issue. There isn’t anything you can change in theme to avoid this because theme is not the reason.
  I already wrote on what causes the net::ERR_ABORTED error, i see in your screenshot the net::err_spdy_protocol_error. Which also is a net error. If you check closely the files affected, you will find wp core files too, not only theme’s (screenshot).
  Please check this article for a detailed explanation of this error and how to solve it: https://www.techsupportall.com/fix-err_spdy_protocol_error-permanently/
  
  Useful article:
  https://www.computerforum.com/threads/im-getting-net-err_spdy_protocol_error-in-chrome.240768/
  
  Best regards!
- 7 years, 8 months ago danielecogo
  Participant
  
  Expired
  Hi,
  
  we tried to load the site into a Server Machine with PHP 5.6. and it works fine.
  
  Specular is compatible with PHP7?
  
  can that be the problem?
  
  Thanks
  
  This reply was modified 7 years, 8 months ago by danielecogo.
- 7 years, 8 months ago Mirela
  Participant
  
  Hello,
  
  Specular theme is not yet compatible with PHP 7+. We will make it compatible in future updates, but as for now, it is not.
  However this is not the case, as we have tested it with PHP 7.1.11 and the listed errors do not happen.
  
  Best regards!

Viewing 8 reply threads

You must be logged in to reply to this topic.

Community Forums

Site Links

Useful Articles

Login