Help!, HElp!, HELp!, HELP!, Please HELP! - Plugins won't work.

- 8 years, 7 months ago Patina
  Participant
  
  Expired
  
  I bought Tower on Saturday. Asked for help Monday and Tuesday and NO ONE has responded. My posts are completely ignored, while others are answered.
  
  I installed the theme and de-installed the themes twice. I have deactivated and reactivated the plugins, but they won’t work. I continue to receive messages that every plugin requires a license that I don’t have. I have followed the instructions of trying to delete the plugin WPBakery and WordPresxs WON”T allow me to de-install it while it is active, but it isn’t active in the main or child theme. So this does NOTt work.
  
  Revolution, LayerSlider and WPBakery all state that I need a license and they are suppose to come with the theme, but I can’t activate them or use the theme. Period. END of STORY. And none of the information I have found has worked to date.
  
  Someone please tell me what else I need to try or let me know what else I need to do to get help.
- 8 years, 7 months ago Mirela
  Participant
  
  Hello,
  
  I already replied to all your topics. We need your wp credentials in order to give a closer look at what has not been properly configured in your site.
  Please open one ticket per issue. Writing plenty of topics for the same problem will only overload forum needlessly and make it an unpleasant searching experience for other forum visitors.
  
  Note: We reply to topics according to their arrival time. The oldest first. Our working hours are from Monday to Friday 9:00-17:00, please consider time zone differences.
  Please have patience as we are trying our best to respond to all our customers asap.
  Read more about our Support Policy.
  
  Best regards!
- 8 years, 7 months ago Patina
  Participant
  
  Expired
  
  This reply has been marked as private.
- 8 years, 7 months ago Patina
  Participant
  
  Expired
  
  I neglected to mention that I had asked to be notified when any follow-up replies were made by email.
  
  I didn’t receive any notifications in my spam folder of anywhere else via my Gmail account. I don’t know if there is a issue with Gmail or your system, but thought I should let you know.
  
  Thanks!
- 8 years, 7 months ago Ruco
  Keymaster
  
  Hello,
  
  I see you have installed the latest visual composer.
  
  We will include the latest version of revolution slider on the next theme update.
  
  Please read this article regarding the plugins included.
  
  Best regards!
- 8 years, 7 months ago Patina
  Participant
  
  Expired
  
  I installed the plugins that came with the theme. Revolution, WP Bakery Visual Composer and LayerSlider. NONE are able to be activated and I can’t use anything of them. Each say that I need a LICENSE to use them.
  
  I have provided you with credentials to log into the site. You say that I have the latest version of visually composer and that you will include the latest version of the revolution slider, but you DON”T HELP me with the PROBLEM I have. The plugins REQUIRE a ACTIVATION CODE for the PLUGINS. I don’t have this. I can’t delete and reinstall WP Bakery which is what you say should make this work.
  
  I have installed the theme twice and it does not allow me to activate the theme correctly.
  
  PLEASE HELP ME.
- 8 years, 7 months ago Patina
  Participant
  
  Expired
  Please note:
  
  1) I have deleted by FTP the plugins and reinstalled them.
  
  2) Visual Basic, Revolution and LayerdSlyder all state that a license is REQUIRED.
  
  3) When I try to activate Visual Basic I receive this message.
  
  4) The plugin for the Revolution Slider also states that it is not active and when I try to activate it it states that I need a code, which I don’t have to activate and use the plugin.
  
  5) I have tried the code that came with the theme, but this does not work anywhere.
  
  PLEASE HELP!!!!!!!!!!!!!!!!!
  
  This reply was modified 8 years, 6 months ago by Mirela.
- 8 years, 6 months ago Mirela
  Participant
  Hello,
  
  Sorry for the late reply.
  i see you have managed to install all required plugins. But your server does not get all needed files to make VC display. Please see this screenshot displaying the errors in your site. Contact your hosting provider and make sur eto have all access rights in theme and plugin files.
  
  -The licence number you get when first purchasing theme from ThemeForest, is for theme use only.
  You can use it to be recognized as a buyer and be able to sign in theme support forum (this forum). All included plugins have an extended license. This means all users can use the copy included in theme package efficiently.
  If you want to buy a license by yourself this is allowed, but we thought that this isn’t needed because the version included works perfectly and we update plugins frequently.
  However this is your choice.
  Let us know for anything.
  
  Best regards and Happy Easter!
  
  This reply was modified 8 years, 6 months ago by Mirela.

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