I responded you in your other topics. The theme has a lot of templates especially to make you feel more comfortable using the one that best fits your needs, with the least effort. They are designed to make the user experience better.
Please know that we reply to topics according to their arrival time. The oldest first. Our working time is from Monday to Friday, 9AM to 5PM (UTC +1:00). (Please consider time zone differences too)
So keep opening tickets for the same request and keep replying to your own topic will not help getting a faster reply.
Please be patient as we are doing our best to answer all our customers questions asap! As all of you are important!
Thank you for the patience.
