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The theme is correctly installed on WordPress but I have 2 problems.
1 – I activate the “Setup now” to import the demos but I get an error message :
Sorry, you don’t have permission to access this page. https://ibb.co/Zf5XJmG
2 – The theme is installed but the homepage of the site remains black with a preloader running in a loop. https://ibb.co/2cZjQwG
I sent a message to the email address codeless.sol(at)gmail.com but I didn’t receive any answer.
Best regards
Hi,
Please share website url, wp-admin and ftp info (login/ passwords) and send using “private reply”.
Thanks,
Hi,
1) you don’t have permission …, Import Remake demo data From Appearance -> Import demo data -> import demo . You don’t have to do it through the codeless dashboard.
2) Homepage of the site remains black …, On our end, your home-page and inner pages work pretty much fine. It may issue on your end i.e slow internet connection etc. For your own convenience, you can disable the pre-loader effect from Appearance -> Customizer -> General -> Site options -> Pre-loader effect . If the problem remains exists you can make a video of your site and send me on this platform.
3) Your Hudson home-page header doesn’t look fine. It’s due to Revolution slider plugin . One way to make it fine is to deactivate the Revolution slider plugin. The second way is to Edit Hudson header with elementor -> Edit header(3 horizontal lines icon) -> Layouts -> Change Flyout Inner style to default .
Please check and advice
Thanks,
Dear Sir / Madam,
I will send your case to BDO, its like post purchase behaviour and we recommend those question should be asked in advance.
However as per envato policy refund is not possible in this circumstances.
Thanks,
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