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Horizontal Scroll – Erzen not working

    • 3 years, 3 months ago achoitz
      Participant

      Expired

      Hi,
      I just purchased this theme and have previewed the demo and also tried quickly to remake the page as per demo page and the horizontal scroll does not appear to be working on either one. The horizontal scroll is marked “yes” on edit page. There is also a “?” symbol next to this option but it doesn’t function.

      This is basically the only reason I wanted this theme and would like to ensure it’s working before continuing creating my site.
      Thanks

    • 3 years, 3 months ago azam
      Keymaster

      Hi,
      Please share your website URL, wp-admin, and FTP info (Username and password) and send me “using private reply”.

      Thanks,

    • 3 years, 3 months ago achoitz
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 3 months ago azam
      Keymaster

      Hi,
      The horizontal scroll is now working on your site. I’ve downgraded the Elementor plugin so don’t try to update it. There’s some conflict in the code that’s why we recommend you not to update the plugin.

      Take a look at the below page link
      http://aprilchoitz.com/sample-page/

      Thanks,

    • 3 years, 3 months ago achoitz
      Participant

      Expired

      Hi,
      Thanks for your quick help – but I have some concerns about using a template that is not compatible to the most up-to-date version of a needed plugin. My purpose in buying a new template was to have a website that I didn’t need to update constantly and if this template is not compatible to current plugins isn’t that an issue with safety and could cause the site to break when other updates are necessary?

      The changelog looks like it’s still on V1.0.1?
      Is there a set date for this template to be updated?

      Thanks April

    • 3 years, 3 months ago azam
      Keymaster

      Hi,
      Sorry for the inconvenience but the issue you’ve encountered doesn’t occur on all sites but specific might be due to server configuration. The reason to downgrade the plugin is to provide you with a time being solution. The Codeless remake theme is compatible with all the recommended plugins but recent Elementor updates caused some conflict you don’t have to worry about it once it’ll be solved you can update the plugin and it’ll not cause any issue to your site.

      There’s no predefined date for theme update but we’re working constantly and consistently to get to the mark.

      Thanks for your patience,

    • 3 years, 3 months ago achoitz
      Participant

      Expired

      Thank you for your response. Could you please advise which server configurations I should check to see if I can resolve the issue?

    • 3 years, 3 months ago azam
      Keymaster

      Hi,
      As all servers have a different configuration. It’s not pretty sure about what exactly missing but we’re working on it.

      Thanks,

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