Hyperlinks not working in Folie Theme

hyperlinks

- 5 years, 11 months ago novaw0lf
  Participant
  Hello,
  
  When I’m trying to set up new hyperlinks for posts, the function seems to work, but hyperlinks are never set. The hyperlink bar gets stuck on the page and nothing happens.
  
  The website that this is happening for is https://www.omifirm.com
  
  Thank you.
  
  This topic was modified 5 years, 11 months ago by novaw0lf.
  
  This topic was modified 5 years, 11 months ago by novaw0lf.
- 5 years, 11 months ago Ruco
  Keymaster
  
  Hello,
  
  Please can give to me an example. I see lot of hyperlinks on post that works perfectly.
  
  Let me know.
  
  Regards!
- 5 years, 11 months ago novaw0lf
  Participant
  
  Hi,
  
  It works for some users but not all. For instance, if you search “criticism” in this post: https://www.omifirm.com/how-to-get-published-drastically-increase-chances/ this is what it does. If we later go to edit the link, it simply disappears.
  
  Thank you.
- 5 years, 11 months ago Ruco
  Keymaster
  
  Hello,
  
  Did you have installed any third party plugin?
  
  This is issue sometimes is caused by TinyMce plugin.
  
  Let us know.
  
  Regards!
- 5 years, 11 months ago novaw0lf
  Participant
  
  No, we do not have that plugin. This also does not happen for every user of the website. Some have no issues at all.
- 5 years, 11 months ago novaw0lf
  Participant
  
  Also, the same user who is having this issue cannot access the codeless editor option. It does not show to them.
- 5 years, 11 months ago Ruco
  Keymaster
  
  Hello,
  
  If you want to use Codeless Builder the user need to have Administrator privileges. Maybe this is the cause of the issue with hyperlinks too.
  
  Let us know.
  
  Regards!
- 5 years, 11 months ago novaw0lf
  Participant
  
  The user in question has an Administrator account, so that can’t be the issue.
- 5 years, 11 months ago Ruco
  Keymaster
  
  Hello,
  
  Please can you send to us your online link and wp creds in private reply. So we can investigate the cause of this issue.
  
  We can’t find a solution without a possibility to access the the wordpress dashboard.
  
  Regards!
- 5 years, 11 months ago novaw0lf
  Participant
  
  This reply has been marked as private.
- 5 years, 11 months ago Ruco
  Keymaster
  
  This reply has been marked as private.
- 5 years, 10 months ago novaw0lf
  Participant
  
  This reply has been marked as private.
- 5 years, 10 months ago Ruco
  Keymaster
  
  Hello,
  
  Yes maybe the new Gutenberg editor can cause this. Try to use the classic editor instead the new one.
  
  Check this article above :https://www.wpbeginner.com/plugins/how-to-disable-gutenberg-and-keep-the-classic-editor-in-wordpress/
  
  Regards!

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