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I need support – Picante theme

    • 3 years, 8 months ago deli
      Participant

      Expired

      my website is not working the same anymore. It use to look nice and now its all different.

      the actual core theme files are not working

    • 3 years, 8 months ago deli
      Participant

      Expired

      https://www.dantesdeli.net/ website. IF someone needs the login. I just paid for the support via Themeforest. I need the help.

    • 3 years, 8 months ago azam
      Keymaster

      Hi,
      It seems that something has gone wrong with your site. Please share the changes you’ve made recently on your site i.e. edited code, added a new plugin, etc.

      Thanks,

    • 3 years, 8 months ago deli
      Participant

      Expired

      i just updated it.
      ya know like the button you press. that says update on plugins and wordpress.

    • 3 years, 8 months ago deli
      Participant

      Expired

      we even tried to do a fresh install of the latest theme but its barley working. but the main theme files broke before a while back. its been mess. customer is unhappy now due to it breaking and wants it back the way it was.

      any way to fix this by giving you the login. We sent it to someone at codeless. we would really like to have it fixed.

      Can you call us?

    • 3 years, 8 months ago azam
      Keymaster

      Hi,
      Please share WP-Admin & FTP credentials(username, password) as “Private Reply”.

      Thanks,

    • 3 years, 8 months ago deli
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 8 months ago azam
      Keymaster
      This reply has been marked as private.
    • 3 years, 8 months ago deli
      Participant

      Expired

      can you import the theme so i can get the the homepage back the way it was. ?

      we donnt have those any more

    • 3 years, 8 months ago azam
      Keymaster
      This reply has been marked as private.
    • 3 years, 8 months ago deli
      Participant

      Expired

      im just asking you to import the demo. dont over write all pages. Just import the demo. The codes missing from pages. you should know that. The header and the footer looks diffirent.

    • 3 years, 8 months ago azam
      Keymaster
      This reply has been marked as private.
    • 3 years, 8 months ago deli
      Participant

      Expired

      how come. No one thinks? WE needed help. But you just left us a mess

    • 3 years, 8 months ago deli
      Participant

      Expired

      why doesnt anyone in the web world actually help us. There are so many issues still.

    • 3 years, 8 months ago deli
      Participant

      Expired

      none of these pages look like the theme import.
      Its all messedd up/

      I wanted to just change the pictures, and information via the editor. But now its looks so messy. If this is how you leave your customers. For just a simple professional import by the people who make the theme. ITs SO SAD

      the treatment is just the same as the people on fiver. just pushing us off and not leaving us in good hands. Why WHY. its not fair.

    • 3 years, 8 months ago deli
      Participant

      Expired

      this is the way we want one demo to look. It needs to be together like this page
      https://preview.codeless.co/picante/default/

      those two home pages you sent me were so broken. Why would you leave a customer like this?

    • 3 years, 8 months ago deli
      Participant

      Expired

      deactivate any plugin so it can be fully normal

      ONLY ONE NOT TO is Coming soon so they customers dont ssee the mess

    • 3 years, 8 months ago deli
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 8 months ago deli
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 8 months ago deli
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 8 months ago deli
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 8 months ago deli
      Participant

      Expired

      :I cant go back in the codeless editor.

    • 3 years, 8 months ago deli
      Participant

      Expired

      I am having issues. The header. Is white on some and black on some pages. The codeless thing isnt working. Its always been an issue. PLease make this all work so we can actually use the theme files normally.. Its still really messy. BUT we are GETTING CLOSE

    • 3 years, 8 months ago azam
      Keymaster

      Deli,
      I am really sorry that you are facing some troubles while updating theme – Using Un-safe Mode.

      We never left our clients, we are here for you.

      Opt 1: As I Suggested to you first get Old Backup from your Web Hosting Services Provider Company, Normally They have. Simply Request them and they will restore it for you.

      Opt 2: We are here and we can fix the stuff one by one as per your instructions. we really dont know what and how you made changes / customization. Normally, It doesnt comes under normal support – I am Just breaking my limits to enterain your requests.

      In my eye better to go for Opt 1 – Just Speak and let me know what they said to you.

      Thanks,

    • 3 years, 8 months ago deli
      Participant

      Expired

      there are many fuctions with the codeless editor that we need to fix. I dont know how to do that. i AM NOT THE DEVELOPER OF THIS SITE. U guys are. ‘

      im on this page and it doesnt let me go back..
      https://www.dantesdeli.net/wp-admin/customize.php?url=https%3A%2F%2Fwww.dantesdeli.net%2Fproduct-category%2Fpaninis%2F

    • 3 years, 8 months ago deli
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 7 months ago azam
      Keymaster

      Sir,
      We are theme developer – Customization cant be retained if you had done in main theme, yes it can be retained if you had done in Child theme.

      Right now tell me main problem you are facing, i will get it done asap.

    • 3 years, 7 months ago deli
      Participant

      Expired

      we dont want you to customize it. WE just want the theme to look like the theme..

      so we can fill in the blannks. We want the backend of the codeless editor to work

      there are many issues in it. We cant go back we can update settings with that weird thing in the way of the update settings on customize.

      Maybe install the website for us braand nnew. create a new database on a new file so you dont over write the live site.

      so in example; public html/INSTALLHERE

      Creat BRAND NEW INSTALL ON THIS FOLDER> create a new database. Set up your theme so its perfect! then i can make changes on that layout and then move it over and import ecommecerce. OK?

      that should be easier so none of my plugins are in the way.

      ok?

    • 3 years, 7 months ago deli
      Participant

      Expired

      set it up 100%

    • 3 years, 7 months ago deli
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 7 months ago azam
      Keymaster
      This reply has been marked as private.
    • 3 years, 7 months ago deli
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 7 months ago deli
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 7 months ago azam
      Keymaster

      on it

    • 3 years, 7 months ago azam
      Keymaster
      This reply has been marked as private.
    • 3 years, 7 months ago deli
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 7 months ago azam
      Keymaster
      This reply has been marked as private.
    • 3 years, 7 months ago deli
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 7 months ago azam
      Keymaster

      You’re Welcome!

    • 3 years, 7 months ago deli
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 7 months ago azam
      Keymaster
      This reply has been marked as private.
    • 3 years, 7 months ago deli
      Participant

      Expired

      https://www.dropbox.com/s/wej787ed24byowb/Screen%20Shot%202021-11-20%20at%209.55.17%20AM.png?dl=0

      i wanna change the photo and the text that says 1800 and the other text how?

    • 3 years, 7 months ago deli
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 7 months ago azam
      Keymaster

      Hi,
      Could you please specify the page/post on which you’re facing this issue? Please share the page/post URL.

      Thanks,

    • 3 years, 7 months ago deli
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 7 months ago deli
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 7 months ago deli
      Participant

      Expired

      also this isnt staying aligned why?

      https://www.dropbox.com/s/zwbvxw5j4i9rvjn/Screen%20Shot%202021-11-22%20at%2011.08.43%20AM.png?dl=0

    • 3 years, 7 months ago azam
      Keymaster
      This reply has been marked as private.
    • 3 years, 7 months ago deli
      Participant

      Expired

      ok

      • This reply was modified 3 years, 7 months ago by deli.
    • 3 years, 7 months ago azam
      Keymaster

      Welcome!

    • 3 years, 7 months ago deli
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 7 months ago azam
      Keymaster
      This reply has been marked as private.
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