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images disappeared

    • 5 years, 5 months ago JanineBNB
      Participant

      Hello,

      We went to our website and noticed that some images just disappeared from our display, but we did not delete any images. So, we went ahead and clicked “edit page” and what we saw was that the “edit” button to edit the images are gone, but the images are still displayed on the website. How do we change the images when the block from WPBakery itself disappeared?

    • 5 years, 5 months ago Ruco
      Keymaster

      Hello,
      This is so strange. Which version of the theme have you installed?

      To indentify the issue first we need your online link and wp credentials (in the profile details).

      Let us know.

      Regards!

    • 5 years, 5 months ago JanineBNB
      Participant
      This reply has been marked as private.
    • 5 years, 5 months ago JanineBNB
      Participant
      This reply has been marked as private.
    • 5 years, 5 months ago Ludjon
      Keymaster

      Hi,

      You should update to the latest version, you have an old version of Specular and WPBakery Page Builder. To Update the WPBakery, remove it totally and re-install from the Specular package that you download from ThemeForest.

      Let me know

      Thanks!

      • This reply was modified 5 years, 5 months ago by Ludjon.
    • 5 years, 5 months ago JanineBNB
      Participant

      Hello,

      If we do update it will any of the data or materials be deleted, or is it safe to update it?

    • 5 years, 5 months ago Ruco
      Keymaster

      Hello,

      No, you can do it without any problem. Everything is saved on the db.

      Regards!

    • 5 years, 5 months ago JanineBNB
      Participant

      Hello,

      It says “compatibility with wordpress 5.2.4: Unknown” while the other plug-ins says 100%, our hosting provider also recommended we do not update it if it is not 100% compatible with our wordpress version. When will your updates be compatible with our WordPress version?

       

    • 5 years, 5 months ago Ruco
      Keymaster

      Hello,

      Our theme and WpBakery we have added on the last update is fully compatible with WordPress 5.2.4.

      Regards!

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