"Insert shordcode" feature don't work - Codeless Support Center

Topic Resolution: Resolved

- 4 years, 3 months ago Alastar
  Participant
  
  Expired
  
  Hi,
  as per title, it seems “Insert shordcode” option doesn’t work when editing elements in backend mode.
  
  For example:
  – Open a Text Block
  – Click on “Insert shortcode” feature
  – Select an item (i.e. Dropcaps). A new window is being opened.
  
  Result: there is no way to select any item within the window.
  
  Could you please advise?
  Thanks
- 4 years, 3 months ago Akram
  Keymaster
  
  Hi,
  
  Do you want to use a shortcode ? Or you want assistance with the Text Block ?
  
  Thanks
- 4 years, 3 months ago Alastar
  Participant
  
  Expired
  
  Hi,
  In this case, I need assistance with Text Block.
  Thanks
- 4 years, 3 months ago Akram
  Keymaster
  
  Hi,
  
  Kindly send me your admin login details along with URL as a private reply so I can check this for you.
  
  Thanks
- 4 years, 3 months ago Alastar
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 3 months ago Akram
  Keymaster
  
  Hi,
  
  I was able to create a test page and here is link https://www.nuvoledaromiduepuntozero.it/test/ you can edit it and it did work just fine. Just use your own short code and see if it works or not ? I have used wpbakery text block editor and it worked like normal.
  
  Let me know if you want to have something else ?
  
  Thanks
- 4 years, 3 months ago Alastar
  Participant
  
  Expired
  
  Hi Akram,
  Thanks for the info but I’m talking about a different problem.
  Please follow these steps:
  
  – In WPBakery Page Builder Create a “Text Block”
  – A new “Settings Text Block” windows is opened
  – In “Visual mode” click on toolbar option on the right side “Insert shortcode”
  – Select “Button” shortcode
  – A new “Insert shortcode” windows with title “Customize the Buttons Shortcode” is being opened.
  
  Result: There is no content in the window and so, no chance to select any item within the window.
  
  Hope this helps.
  Thanks
- 4 years, 3 months ago Akram
  Keymaster
  
  Hi,
  
  Thanks a lot for the details and surely we will be checking this for you.
  
  Thanks again
- 4 years, 3 months ago Alastar
  Participant
  
  Expired
  
  Hi Akram,
  any news about that?
  Thanks
- 4 years, 3 months ago Akram
  Keymaster
  
  Hi,
  
  We will be updating you on this shortly.
  
  Thanks
- 4 years, 2 months ago Alastar
  Participant
  
  Expired
  
  Hi Akram,
  any news about this issue? It’s quite urgent.
  Thanks
- 4 years, 2 months ago Akram
  Keymaster
  
  Hi,
  
  Well, I think with the latest WordPress updates that is having issues but still we will be giving you final work on it if it will be working in future or not ?
  
  Thanks
- 4 years, 2 months ago Alastar
  Participant
  
  Expired
  
  Hi Akram,
  so, do we need to waiting for the next WordPress update? No chance to get fixed now?
  Thanks
- 4 years, 2 months ago Akram
  Keymaster
  
  Hi,
  
  We are checking that and it will be checked even with wp-bakery team if they are keeping it alive or not ?
  
  I hope you got the point.
  
  Thanks
- 4 years, 2 months ago Alastar
  Participant
  
  Expired
  
  Hi Akram,
  that’s ok. Let’s keep us in touch!
  Thanks
- 4 years, 2 months ago Akram
  Keymaster
  
  Hi,
  
  Surely we will.
  
  Thanks

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