Installation issue

- 5 years, 9 months ago pietrofarese
  Participant
  
  Expired
  
  Hello,
  
  I recently purchased the theme SPECULAR for my new website.
  
  From the themeforest account I downloaded “installable wordpress files only” and the file received was not in .zip form so I compressed it.
  
  When I try to up load it into my WordPress (Apparence>Theme>Add New>Upload) I get this error message:”Are you sure, you want to do this? Please try again”. Clicking “please try again” it takes me back to the upload screen on WordPress.
  
  I try to upload the theme via FTP (FileZilla) and I get an error message of timeout during the upload.
  
  I download several time the file without any change.
  
  So, there seems to be a problem with the file.
  
  Please help me!!!!!
- 5 years, 9 months ago theplaystudio
  Participant
  
  Expired
  
  I’m getting the same error.
- 5 years, 9 months ago Mirela
  Participant
  
  Hello,
  
  @pietrofarese,
  Please make sure you are uploading only theme folder (specular). Also make sure to have enough memory limit. You can ask your host about it.
  
  @theplaystudio,
  Please follow the above instructions as well.
  
  If the issue persists, send us your wp credentials in a private reply. So we can give it a closer look.
  
  Best regards!

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