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Installation issue

installation
    • 9 years, 7 months ago pietrofarese
      Participant

      Expired

      Hello,

      I recently purchased the theme SPECULAR for my new website.

      From the themeforest account I downloaded “installable wordpress files only” and the file received was not in .zip form so I compressed it.

      When I try to up load it into my WordPress (Apparence>Theme>Add New>Upload) I get this error message:”Are you sure, you want to do this? Please try again”. Clicking “please try again” it takes me back to the upload screen on WordPress.

      I try to upload the theme via FTP (FileZilla) and I get an error message of timeout during the upload.

      I download several time the file without any change.

      So, there seems to be a problem with the file.

      Please help me!!!!!

    • 9 years, 7 months ago theplaystudio
      Participant

      Expired

      I’m getting the same error.

    • 9 years, 7 months ago Mirela
      Participant

      Hello,


      @pietrofarese
      ,
      Please make sure you are uploading only theme folder (specular). Also make sure to have enough memory limit. You can ask your host about it.


      @theplaystudio
      ,
      Please follow the above instructions as well.

      If the issue persists, send us your wp credentials in a private reply. So we can give it a closer look.

      Best regards!

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