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Internet Explorer Shop & Menu Issues

internet explorer
    • 6 years, 9 months ago InsideOut
      Participant

      Hello,

      Thank you so much for the theme, we have had a pleasure working with it to build our new website.

      Unfortunately, we have ran into our first issue since pushing live. When testing in Internet Explorer products refuse to show up and the drop down menu will not display on hover.

      As our client is now accepting orders we need to address the issues quickly and was hoping for your help as we are struggling to mitigate the issue.

      https://broncodistribution.com/

      We’d greatly appreciate any help you can provide.

      Warm Regards,

    • 6 years, 9 months ago InsideOut
      Participant

      Hello,

      We are still struggling to mitigate this issue, would you happen to have an update on the status of this ticket?

      Warm Regards,

       

    • 6 years, 9 months ago InsideOut
      Participant
      This reply has been marked as private.
    • 6 years, 9 months ago Mirela
      Participant

      Hello,

      Please update theme and Codeless Builder first. You can download the latest version from your Envato account > Downloads.

      Let us know if the situation persists after this.

      Best regards!

    • 6 years, 9 months ago InsideOut
      Participant

      Thank you for the reply!

      I have updated the theme to version 1.6.2 and Codeless Builder to version 1.4.6, cleared all caches and browsing data and the issue seems to still persist.

      Warm Regards!

       

    • 6 years, 9 months ago Mirela
      Participant

      Hello,

      We are checking this close now. We will update you asap.

      Best regards!

    • 6 years, 9 months ago InsideOut
      Participant

      Thank you for your help Mihaila.. Please keep me updated and let me know if you need anything from me!

      Cheers,

    • 6 years, 9 months ago Ruco
      Keymaster

      Hello,

      Please first thing i recommend to remove the fade effect that showing products. This will resolve one issue. We are working to find what cause the other one.

      Sorry for the issue and for the delay.

      Regards!

    • 6 years, 9 months ago InsideOut
      Participant

      Hey Ruco,

      Would you mind elaborating on what you mean by the fade effect?

      I attempted to remove the bottom-up animation during product loading, but that didn’t seem to fix the issue? Is there a specific class you guys were targeting?

      Cheers,

    • 6 years, 9 months ago InsideOut
      Participant

      Hey Ruco,

      It has been over a week since I have opened this ticket with no solid feedback of what is causing the issue or how to mitigate the issue.

      Please advise.

      Thanks.

    • 6 years, 9 months ago Ruco
      Keymaster

      Hello,

      I have made some fixes there. Now you can see that the product will show on the internet explorer 11.

      Please take a look. The IE 11 is not anymore supported so it is difficult to fix all the issues.

      Let us know.

      Sorry for the delay.

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