issue importing started site

issue importing demo content

- 3 years, 4 months ago vbrigand
  Participant
  
  Expired
  
  Hello
  I tried to import the Paralaw Ski site,
  And i have this error
  ————————————-
  Something went wrong while loading the site data. Please refresh the page and try again.
  Hi! It seems there is a configuration issue with your server that’s causing the import to fail. Take a look at our troubleshooting guide to see if any of the proposed solutions work.
  If none of the solutions in the guide work, please get in touch with us with the error code below, so we can help you fix this.
  Error code: ti__ob_failed_fetch_catch
  ————————————————–
  
  Here is the log
  [21/Jul/2021:05:45:39] (I): WordPress Instance Info:
  [21/Jul/2021:05:45:39] (I): Home URL : https://satagroup-connect.com
  [21/Jul/2021:05:45:39] (I): Site URL : https://satagroup-connect.com
  [21/Jul/2021:05:45:39] (I): WordPress Version : 5.8
  [21/Jul/2021:05:45:39] (I): Onboarding Version : 1.0.0
  [21/Jul/2021:05:45:39] (I): Multisite : No
  [21/Jul/2021:05:45:39] (I): Server Info : Apache
  [21/Jul/2021:05:45:39] (I): PHP Version : 7.4.21
  [21/Jul/2021:05:45:39] (I): HTTPS : Yes
  [21/Jul/2021:05:45:39] (I): PHP Max Execution Time : 120
  [21/Jul/2021:05:45:39] (I): PHP Max Input Vars : 3000
  [21/Jul/2021:05:45:39] (I): Max Upload Size : 268435456
  [21/Jul/2021:05:45:39] (I): Plugins:
  [21/Jul/2021:05:45:39] (I): [PLUGIN] Redux : v4.1.29 (Redux.io, Extendify)
  [21/Jul/2021:05:45:39] (I): [PLUGIN] LayerSlider WP : v6.11.8 (Kreatura Media)
  [21/Jul/2021:05:45:39] (I): [PLUGIN] Codeless Framework : v1.0.4 (Codeless)
  [21/Jul/2021:05:45:39] (I): [PLUGIN] Codeless Starter Sites : v1.0.4 (Codeless)
  [21/Jul/2021:05:45:39] (I): [PLUGIN] Envato Market : v2.0.6 (Envato)
  [21/Jul/2021:05:45:39] (I): [PLUGIN] Google Analytics for WordPress by MonsterInsights : v7.18.0 (MonsterInsights)
  [21/Jul/2021:05:45:39] (I): [PLUGIN] Ã‰diteur de page : v6.6.0 (Michael M – WPBakery.com)
  [21/Jul/2021:05:45:39] (I): [PLUGIN] Slider Revolution : v6.5.2 (ThemePunch)
  [21/Jul/2021:05:45:39] (I): [PLUGIN] SiteGround Optimizer : v5.8.2 (SiteGround)
  [21/Jul/2021:05:45:39] (I): [PLUGIN] SG Security : v1.0.4 (SiteGround)
  [21/Jul/2021:05:45:39] (I): [PLUGIN] Specular WPBakery Addons & Backward Compatibility : v1.0.0 (Codeless)
  [21/Jul/2021:05:45:39] (I): [PLUGIN] Ultimate Member : v2.2.0 (Ultimate Member)
  [21/Jul/2021:05:45:39] (I): [PLUGIN] WordPress Importer : v0.7 (wordpressdotorg)
  [21/Jul/2021:05:45:39] (I): [PLUGIN] Yoast SEO : v16.7 (Team Yoast)
  [21/Jul/2021:05:45:39] (I): [PLUGIN] WordPress Starter : v1.1.7 (SiteGround)
- 3 years, 4 months ago Akram
  Keymaster
  
  Hi,
  
  Make sure your server settings are high. Like execution time and other such settings and try again.
  
  Thanks
- 3 years, 4 months ago vbrigand
  Participant
  
  Expired
  
  Well
  Tanks for your reply, but that’s not what i expected.
  First you guys have issues with some of your SSL certificates
  api.codeless.com has SSL certificates issues :
  
  https://api.codeless.co/wp-json/codeless-api/v1/data?demo
  Certificate not valid anymore since july 18th
  
  Second : this URL is rejected by all browsers, maybe SSL issues too
  https://docs.codeless.co/article/1157-starter-sites-library-import-is-not-working
  
  So no docs !!!
  
  So maybe you should investigate a little further and come back to me with a solution.
  
  By the way the host provider is Siteground, not sure how they will reply if i forward them the same first answer you gave me, lol
  
  Thank you very much
  Vincent
- 3 years, 4 months ago Akram
  Keymaster
  
  Hi,
  
  Have you discussed this issue with your hosting provider ? Let us know and surely we will be checking at our end too ?
  
  Thanks
- 3 years, 3 months ago vbrigand
  Participant
  
  Expired
  
  hi
  Thanks for your reply.
  many of your customers have the same problem.
  Did you update your SSL certificate for https://api.codeless.co as previoulsy suggested ?
  Because since july 17th your certificate is out of date.
  And i am 100% sure it is the issue
  Regards
- 3 years, 3 months ago Akram
  Keymaster
  
  Hi,
  
  Yes we got it and our technical team is working on it. Sooner all will be fine.
  
  Thanks a lot for pointing out the issue
- 3 years, 3 months ago vbrigand
  Participant
  
  Expired
  
  You are very welcome.
  Happy to help if it may solve the issu for all the customers.
  Cheers
  Vincent
- 3 years, 3 months ago Akram
  Keymaster
  
  Hi,
  
  Yes our technical team is working in to it as soon as we are done we will be updating you here.
  
  Thanks once again :)
- 6 months, 3 weeks ago dynamicfusion
  Participant
  
  Expired
  
  It seems that the certificate is again invalid and I can’t get the demos up and running
- 6 months, 3 weeks ago azam
  Keymaster
  
  Yes, Checking Sir!
- 3 months, 1 week ago apanter0216
  Participant
  
  Expired
  
  I also am having issues importing demo content. It’s giving me a “ti__ob_failed_fetch_catch” error. Plus, when I’m trying to install required plugins, it tells me I don’t have access to that content. However, I’m the site admin. I’ve used the Specular theme thousands of times and have never had this issue.
- 3 months, 1 week ago azam
  Keymaster
  
  Hi,
  Sir kindly open your own ticket and share your info as well issue there.
  Thanks

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