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Issue with plugins on website

    • 2 weeks, 1 day ago bbbsupport
      Participant

      Expired

      Hi there,

      We have a customer website running your theme; I just renewed support for it today.

      I updated WordPress plugins this morning and, upon doing so, the site now has a “critical error” if/when I activate either of the “Codeless Framework” or the “Cowidgets – Elementor Addons” plug-ins. If I leave these plugins off, it works fine.

      Can you help? Please let me know what you need – thanks!

    • 2 weeks, 1 day ago azam
      Keymaster

      Hi,
      Please provide us with your purchase code, website URL, wp-admin access, and FTP information (username and password)?
      Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.

      Thanks,

    • 2 weeks, 1 day ago bbbsupport
      Participant

      Expired

      This reply has been marked as private.
    • 2 weeks, 1 day ago azam
      Keymaster
      This reply has been marked as private.
    • 2 weeks ago bbbsupport
      Participant

      Expired

      What do you mean by”renewing”? Did you want me to download the latest version from Envato and install it onto the website? If so, I can do that :-)

    • 2 weeks ago azam
      Keymaster
      This reply has been marked as private.
    • 2 weeks ago bbbsupport
      Participant

      Expired

      This reply has been marked as private.
    • 2 weeks ago azam
      Keymaster
      This reply has been marked as private.
    • 2 weeks ago bbbsupport
      Participant

      Expired

      Hi, I renewed support a few days ago. I would send you a screenshot or the invoice from Envato but there’s no way here to attach files.

    • 2 weeks ago bbbsupport
      Participant

      Expired

      This reply has been marked as private.
    • 2 weeks ago azam
      Keymaster
      This reply has been marked as private.
    • 2 weeks ago azam
      Keymaster
      This reply has been marked as private.
    • 2 weeks ago bbbsupport
      Participant

      Expired

      This reply has been marked as private.
    • 2 weeks ago azam
      Keymaster
      This reply has been marked as private.
    • 2 weeks ago bbbsupport
      Participant

      Expired

      Thank you, the site works great now! I notice the “Codeless Framework” plugin is not activated – is it OK to delete it, or…?

    • 2 weeks ago azam
      Keymaster
      This reply has been marked as private.
    • 1 week, 5 days ago bbbsupport
      Participant

      Expired

      This reply has been marked as private.
    • 1 week, 5 days ago azam
      Keymaster
      This reply has been marked as private.
    • 1 week, 5 days ago bbbsupport
      Participant

      Expired

      Hello, our host dont use FTP anymore for security reasons… we log-in using the server’s control panel (which only we have access to, unfortunately). Can you perhaps install a WordPress file manager plugin – or send us the file you’d like uploaded as a ZIP? Thank you.

    • 1 week, 5 days ago azam
      Keymaster
      This reply has been marked as private.
    • 1 week, 3 days ago bbbsupport
      Participant

      Expired

      This reply has been marked as private.
    • 1 week, 3 days ago azam
      Keymaster
      This reply has been marked as private.
    • 1 week, 3 days ago bbbsupport
      Participant

      Expired

      This reply has been marked as private.
    • 1 week, 3 days ago azam
      Keymaster
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    • 1 week, 3 days ago bbbsupport
      Participant

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    • 1 week, 3 days ago azam
      Keymaster
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    • 6 days, 16 hours ago bbbsupport
      Participant

      Expired

      Perfect, thank you so much!

    • 6 days, 10 hours ago azam
      Keymaster
      This reply has been marked as private.
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