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Hi there,
We have a customer website running your theme; I just renewed support for it today.
I updated WordPress plugins this morning and, upon doing so, the site now has a “critical error” if/when I activate either of the “Codeless Framework” or the “Cowidgets – Elementor Addons” plug-ins. If I leave these plugins off, it works fine.
Can you help? Please let me know what you need – thanks!
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Hi,
Please provide us with your purchase code, website URL, wp-admin access, and FTP information (username and password)?
Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.Thanks,
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What do you mean by”renewing”? Did you want me to download the latest version from Envato and install it onto the website? If so, I can do that :-)
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Hi, I renewed support a few days ago. I would send you a screenshot or the invoice from Envato but there’s no way here to attach files.
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Thank you, the site works great now! I notice the “Codeless Framework” plugin is not activated – is it OK to delete it, or…?
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Hello, our host dont use FTP anymore for security reasons… we log-in using the server’s control panel (which only we have access to, unfortunately). Can you perhaps install a WordPress file manager plugin – or send us the file you’d like uploaded as a ZIP? Thank you.
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