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items that do not display

    • 7 years, 8 months ago Valorem
      Participant

      Expired

      Hi,

      Since the update there are few elements that do not display on my homepage !
      Like the map in the footer, contact form, newsletter form, revolution slider, etc…

      Also i’ve noticed bigger space between the items in my columns in few rows.
      This update completely broke my website. And it’s been more than a month that i’m waiting you for fixing the sticky menu problem that you promised me 2 update ago…

      Can you fix this problems for me please ?

      Thank you.

    • 7 years, 8 months ago Mirela
      Participant

      Hello,

      Sorry for the late reply.
      Please know that the update only has edited the respective files listed in the change log. Other elements not related to these files are not affected.

      Did you perhaps made any direct changes to theme files? If yes, you can either redo the changes or overwrite the old files from the old theme copy.

      The elements you say are not showing, actually are not present at all in your page! Not in the code, and not as elements in the option panel. There are also no visible errors in your console. Can you create a test page with this layout? So we can investigate it further and not affect the home page.

      The sticky header is not a default style for this type of header, so customizing it requires a bit more time. Our team is aware of your request and as soon as they incorporate this, another update will be released.

      Regards!

    • 7 years, 8 months ago Valorem
      Participant

      Expired

      Hi,

      I tried do copy the home page in a new one and added all the items that disappear. It worked. After that i set this test page as my homepage (at this stage it was still working with all the items) but then i wanted to change something and use the builder, saved my modifications and then boom all the shortcode/items that i’ve added has disappear, again.. So I think the problem is the builder which delete the shortcodes when saving…

      Also when I open my builder, I have some php errors (cf screenshot)

      https://www.clipular.com/c/5274037600387072.png?k=XsM_-4IwHrPM-VWwqD3l84ykpzQ

      Best regards,

      screenshot

    • 7 years, 8 months ago Mirela
      Participant
      This reply has been marked as private.
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