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June Theme – FATAL ERROR

fatal error
    • 6 years ago Rob
      Participant

      I received an email from WordPress saying it has detected a fatal error with the June theme. Fortunately they have recovery mode which allowed me to login and investigate. On my dashboard, it says:

      One or more themes failed to load properly.
      You can find more details and make changes on the Themes screen.

      When I go to the themes screen and try and update the theme it says:

      Broken Themes
      The following themes are installed but incomplete.

      Name Description
      June This theme failed to load properly and was paused within the admin backend.

      It give me the option to resume the update or delete the theme, when I click resume it says:
      Theme could not be resumed because it triggered a fatal error.

      Once again the site using your theme is down and having issues, I need it fixed immediately. I’ve never had so many issues with a theme before in my life.

      You can use the following info to login and fix it, these links expire after 24 hours so when I get a new one I will send it.
      https://thecigarparlor.com/wp-login.php?action=enter_recovery_mode&rm_token=k450IoMQRxCgLHhRHCVpwO&rm_key=zJfqVZinqcqhTLkJY496t7

       

      • This topic was modified 6 years ago by Mirela. Reason: html tags removed
      • This topic was modified 6 years ago by Ruco.
    • 6 years ago Ludjon
      Keymaster

      Sorry can’t access the admin panel. Can you re-check the site recovery link? Please send me an email when you will be online so i can fix directly

      Thanks

    • 6 years ago Rob
      Participant

      https://thecigarparlor.com/wp-login.php?action=enter_recovery_mode&rm_token=z6YJ3ISq9iSUU7kUjY01OW&rm_key=kBb0IiXEFS9dvnDM7UFCbp

    • 6 years ago Ruco
      Keymaster

      Hello,

      I have found your issue, you have deleted the original theme. If you run the child theme you need the original theme installed. This is the reason of you issue, please re-upload the original theme folder.

      P.S The creds need to be written into your profile details for security reasons. I have deleted your previous creds in the post above that are public.

      Let me know.

    • 6 years ago Rob
      Participant

      I didn’t delete anything. Won’t re-uploading the original theme lose all of my customizations and settings???

    • 6 years ago Rob
      Participant
      This reply has been marked as private.
    • 6 years ago Ludjon
      Keymaster

      I can’t access the recovery mode again, can u share with me the cpanel credentials or something like that? I need to access the page to view what issue your website has.

    • 6 years ago Rob
      Participant

      No that doesn’t work, you need this login. https://thecigarparlor.com/wp-login.php?action=enter_recovery_mode&rm_token=hiVm6pfx7HYtzibR7F7tlF&rm_key=viY5MKuQ3DtZ0YvEZz74Sz

    • 6 years ago Ludjon
      Keymaster

      I got this:

      https://imgur.com/60qBqWq

    • 6 years ago Rob
      Participant

      https://thecigarparlor.com/wp-login.php?action=enter_recovery_mode&rm_token=FM5n6rj8FK2HfPFMp0yGVm&rm_key=uGI0udWz17xoI2evGY0q5D

    • 6 years ago Ludjon
      Keymaster

      Recovery Mode not initialized, please find an alternative way, remove any plugin that cause this, so we can access directly

      Thanks

    • 6 years ago Rob
      Participant

      Ok, I have Go Daddy, how/where do I find out the FTP information you need to login that way?

    • 6 years ago Rob
      Participant

      Nevermind I found it. Before I share it, I need to be reassured that my site will not be lost. I have spent hours adding content and editing the theme to get it where it was.

    • 6 years ago Mirela
      Participant

      Hello,

      Don’t worry, your content won’t be lost.

      Best regards!

    • 6 years ago Rob
      Participant
      This reply has been marked as private.
    • 5 years, 11 months ago Rob
      Participant

      I need this fixed right away, it has been a week since I provided the FTP login.

    • 5 years, 11 months ago Ludjon
      Keymaster

      Sorry for the delay, i removed the error, acn you please give me the wp credentials now?

      Thanks

    • 5 years, 11 months ago Ludjon
      Keymaster

      Nevermind, found it

    • 5 years, 11 months ago Ludjon
      Keymaster

      fixed, hope your site is ok now

      Thanks

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