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June theme: Service icons not appearing

iconsjune
    • 5 years, 2 months ago Nathan Best
      Participant

      Hi there. I am trying to select some icons for the Service panels, but many of the icons are not visible and it is not able to either select them, or if I do select something they do not appear when the page loads. Please help.

      I have up to date June theme, and all plugins installed are up to date as well.

    • 5 years, 2 months ago Nathan Best
      Participant
      This reply has been marked as private.
    • 5 years, 2 months ago Nathan Best
      Participant
      This reply has been marked as private.
    • 5 years, 2 months ago Ludjon
      Keymaster

      Hi,

      Yes I see the icons on Contact Page

      https://tinyurl.com/y8qk26m9

      Did you realize how to fix it?

      If you can’t see them, please try to make a hard refresh by clearing cookies & history

      Let me know
      Sorry for the delay

      Thanks

    • 5 years, 2 months ago Nathan Best
      Participant

      Unfortunately it isn’t right yet, whilst that icon shows… I am unable to change them.

      I want a phone icon for the tel numbers and a ‘pin’ for the address, but I am unable to select them in the WP Bakery editor… As all the icons are blank…

      Can you login with my credentials as see the Contact page and try and change the icons?

    • 5 years, 2 months ago Ludjon
      Keymaster

      Mm, yes I did it. I changed the icons with some random icons and it works.

      Can you please re-try? Try to clear all cookies and history before or open with incognito mode.

      Thanks

    • 5 years, 2 months ago Nathan Best
      Participant

      I have tried again and still no luck. I am only able to select ‘blank’ icons… If I could upload an image screenshot you would see what I mean…

    • 5 years, 2 months ago Nathan Best
      Participant

      I have also tried both Google Chrome and Safari and I get the same issue in both browsers.

      Can you please try and select a phone icon for the 2 phone number service bullets, and a ‘pin’ for the address bullet. As I can’t see to be able.

    • 5 years, 2 months ago Ludjon
      Keymaster

      I set them, let me know if they are ok.

      I think you need to make a hard refresh of that page, maybe your browser is loading an older version.

      Thank You

    • 5 years, 2 months ago Nathan Best
      Participant

      Yes those icons are great. Thank you for sorting this for me.

      I have already tried a hard refresh, clearing cache and cookies and trying a different web browser (Safari and Google Chrome) and I get the same issue in both.

    • 5 years, 2 months ago Ludjon
      Keymaster

      Great!

      I will try to find out how it’s possible. Are u running Windows or a macOS?

    • 5 years, 2 months ago Nathan Best
      Participant

      I am running a Mac. I have tried on both our imac and a macbook pro and same results on both.

      Also, could you help me with my other question about the Woocommerce images and grid layout not working? I have raised another support question for this. The images are odd sizes and mean the layout is not staying in a grid format which looks rubbish. Please help.

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