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Hi there,
Hope you’re doing well!
We’re facing issues with the June theme. The prices and variations aren’t matching up on some of the products. Can you please check here: https://www.shoeboxstore.ca/
Also, the currency is supposed to be “$” then the price but it keeps resetting to what the theme default is. We’re quite frustrated and embarrassed when we showed our client because all the prices for items were wrong. Why’s this happening? I’ve never faced this issue with other themes.
I really like the theme otherwise!!
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Hello,
I checked the link you send. The currency is indeed $ as you wanted (screenshot). Are you not getting this?
The prices currently showing in product grid, are not the ones you set up?
Do you have any additional plugin installed other than the one’s included in theme?
Please send us some screenshots where you see this and some valid wp credentials so we can give it a closer look.
Read this article for more information.Best regards!
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Hello,
1.You can change the currency and it’s position in Woocommerce > Settings > General > Currency options.
Can i please see a link of the site?2. I saw that you have some available updates. Updates are very important to be updated so please make sure to update them and then re-check if the problem persists and let us know.
Best regards!
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Hey,
That’s good news!
Let us know how if we can help with anything.Best regards!
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Hello,
We are sorry for your frustration.
Please know that these issues are not present on our side and none of our other clients. That’s why you need to perform the updates first. Your Codeless Builder plugin is very old. The latest version is 1.4.4.
Major changes have been made ever since, that’s why you need to keep the latest version in order to keep theme functioning properly.We are here and will help you with everything. Please be patient and follow our guidance to fix all your requests.
Thank you!
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