Latest Theme Update Broke

- 9 years, 9 months ago tompioneer
  Participant
  
  Expired
  
  Hi,
  
  I updated to the latest theme update and updated visual composer/rev slider.
  
  Since updating, if I make a change to any page that is using visual composer, that page then breaks when updated. Now means I am unable to make any changes to the website.
- 9 years, 9 months ago tompioneer
  Participant
  
  Expired
  
  This reply has been marked as private.
- 9 years, 9 months ago Mirela
  Participant
  
  Hello,
  
  Can you please send us your wp credentials in a private reply? So we can give it a closer look.
  
  Best regards!
- 9 years, 9 months ago cskimm
  Participant
  
  Expired
  I also have had issues after the latest theme update:
  
  Website load time has increased to about 40s or more per page
  
  No content below the header is loading when the pages do load
  
  Unable to update / change pages
  
  There were no other updates or installs performed at this time…
  
  Please advise!
- 9 years, 9 months ago tompioneer
  Participant
  
  Expired
  
  This reply has been marked as private.
- 9 years, 9 months ago harryhayes
  Participant
  
  Expired
  
  I have the same issue.
  
  The update has completely broken my site.
  
  No content below the header – no editing etc
- 9 years, 9 months ago harryhayes
  Participant
  
  Expired
  
  My issue fixed with manual update of WP Bakery
- 9 years, 9 months ago tompioneer
  Participant
  
  Expired
  
  Manual update using the Visual Composer files included in the theme or from Visual Bakery?
  
  I have tried manual update using the files included with the theme but it made no difference.
  
  Please can I get some support on this a.s.a.p
- 9 years, 9 months ago Ruco
  Keymaster
  
  Hello,
  
  If you have the old version of Visual Composer, it’s very important to update it, when you update the theme.
  
  Please make sure you are running the theme version 1.3.6 and Visual Composer 4.6.1 (or 4.6.2). Soon will be available a new update, vs. 1.3.7.
  
  Please follow the instructions to update the visual composer:
  
  Home
  
  https://codeless.co/documentation/main.html#update_theme
  
  Let us know if you need further help.
  
  Best regards!
- 9 years, 9 months ago tompioneer
  Participant
  
  Expired
  
  Hi, the theme is up to date and this issue is not solved 7 days after I have reported it, despite sending my logging details. Have you even logged into the site and looked at the problem?!
  
  This is not good support. The website is live and has a major issue.
- 9 years, 9 months ago Ruco
  Keymaster
  
  Hello tompioneer,
  
  You haven’t installed the theme correctly.
  Please can you show us your ftp credentials in a private reply, so I can fix it?
  
  Best regards!
- 9 years, 9 months ago tompioneer
  Participant
  
  Expired
  
  The theme was installed correctly but I can wait these long times to get the theme working. I am currently completely removing it from the server and reuploading the latest version.
- 9 years, 9 months ago Ruco
  Keymaster
  
  Hello,
  
  The theme path now is: specular/specular. It should be ‘specular’.
  
  I can’t even access the specular option panel from your dashboard.
  I will work on this topic now, you don’t have to wait. Let me know when you will install the latest theme version.
  
  Best regards!
- 9 years, 9 months ago tompioneer
  Participant
  
  Expired
  
  It is still deleting from the server. Once done I will re-upload. I will post once done, thanks.
- 9 years, 9 months ago tompioneer
  Participant
  
  Expired
  
  Ok completely deleted the theme, re-uploaded the latest version. Still broken
- 9 years, 9 months ago Ruco
  Keymaster
  
  Hello,
  
  I will check it now. Please don’t change anything.
  
  Best regards!
- 9 years, 9 months ago Ruco
  Keymaster
  Hello,
  
  I fixed the slider display. You haven’t selected the slider layout at Revolution slider settings.
  
  Is there anything else I can help you with?
  
  Best regards!
  
  This reply was modified 9 years, 9 months ago by Ruco.
- 9 years, 9 months ago tompioneer
  Participant
  
  Expired
  
  Sorry, I was still testing when you looked. I’ll stop now. but it’s still broken.
  
  The problem is when enabling my slider on https://www.brighter-connections.com/test-main-slider/
  
  the content underneath does not load.
  
  This page is a duplicate of the homepage which does load
- 9 years, 9 months ago tompioneer
  Participant
  
  Expired
  
  Did you change the hompage slider layout sizes?
  
  Any idea what they were before, the old slider is now too big :)
- 9 years, 9 months ago Ruco
  Keymaster
  
  Hello,
  
  Fixed it. There was a custom js code at slider settings that had an error. I remove it and the site is OK now.
  
  Best regard!
- 9 years, 9 months ago Ruco
  Keymaster
  
  Hello,
  
  Yes, I’ve changed the size to full-width when I was doing the tests. I can revert back if you want, or you can change it yourself at slider settings.
  
  Best regards!
- 9 years, 9 months ago tompioneer
  Participant
  
  Expired
  
  Ah that’s the JS code for the slider menu items. Hmm, I’ll log that with slider revolution. Thanks for the help
- 9 years, 9 months ago tompioneer
  Participant
  
  Expired
  
  I have changed it back but it had custom grid size, it was the grid sizes the specular documentation told me to set however the documentation has changed and no longer has the sizes specified
- 9 years, 9 months ago Ruco
  Keymaster
  
  Hello,
  
  Do you need me to change anything?
  
  Best regards!
- 9 years, 9 months ago tompioneer
  Participant
  
  Expired
  
  No it’s okay, thanks for your help much appreciated
- 9 years, 9 months ago Ruco
  Keymaster
  
  This reply has been marked as private.

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