While they worked before launch, the menu links on the website stopped working after launch. They open in a new tab and the link id’s are all correct, but I checked on multiple browsers and the links don’t navigate anywhere unless you open them in a new tab.
Hi,
Please share the right WP-Admin credentials (username, password). For FTP, we’ll first check through the site, If we get stuck then we’ll let you know about the further info.
Bluehost says my PHP version is 7.3.33, I’ve got my max execution time to 300 and max input to 1000. When I first did this the website including the backend of wordpress crashed with a 500 internal error. I got it back up and running, made sure those two changes were still there, but the links still do not work unless I have them open in new tabs.
This is very frustrating because this site is live, I can’t have it crashing like this, and the links not working unless I make them open in a new tab is not ok.
Please help, I need to get this fixed as soon as possible.
Hi,
We’re working hard to find the issue. We respect the time and effort you’ve put into your site.
– Please share the FTP credentials (username, password) using the private reply. It’ll help us to get things back in case your site gets stuck during testing.
So the good news is on desktop view it works correctly now. However, on mobile screens the links do not work and for some reason are not visible either (I think for some reason they are the same color as the background when you click the hamburger menu).
Thank you for your help so far, I’m hopeful you can apply the same fix to mobile view as well. Let me know if I need to change anything else.
The links on mobile screens are now visible, but they have the original problem of not working as links. It is still working properly on other sized screens, but the links still don’t work on mobile.
This is great progress, thank you for your help, please let me know what else I can do to finish it up.
There is a small thing I’m working on. I can’t quite find a way to make the background video for the home page responsive so it isn’t so zoomed in on mobile devices.
I know some of it is unavoidable because the video is sized for full screens, but on mobile devices you can scroll down a significant amount, so I imagine I should be able to make the homepage shorter on mobile devices so the video isn’t so stretched.
The only idea I have is to make the current row not visible on mobile and create an identical row that is only visible on mobile that has very specific size adjustments.
