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I am using the left menu for my website – https://curiotrips.com – but when I visit my site on a mobile device (with responsiveness on) there is no menu so users are stuck on the homepage. I have tried turning responsiveness off to check this, and still nothing.
Please could you let me know how I have a menu on my site when viewed on a mobile device.
Thank you,
Hannah
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If you could let me know the header.php code required for left menu to show on mobile devices – iPhone, android, tabs, iPads etc. I can add it.
The theme responsiveness does not seem to be responding to the left menu, or iPhone screen size.
Thank you,
Hannah
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Hello,
The mobile menu does not have any issue displaying in responsive mode. Please send us your wp credentials in a private reply. So we can check what is not set correct in your site.
Best regards!
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Thank you Mihaila. Can I expect this to happen today or should I put off my business launch for another day?
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Are you able to fix this issue? I see from the support forum that I am not the only one experiencing this!
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Here is a screenshot of the menu, so instead of a hamburger dropdown menu, I have this: https://www.dropbox.com/s/3yfapq7a0jrvg76/photo%201.PNG?dl=0
And on the destination pages, the call to action button looks like this – https://www.dropbox.com/s/4s8l85dsvegadfx/photo%202.PNG?dl=0
We are now in the fifth day of this issue being unresolved, are you able to help?
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I did login now. Will let you know when finished, or if I will need something else.
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The menu on my phone is showing a little odd. It is there, but appears to be fixed so I cannot scroll down the to see the whole of it. I can open and close it, but when I scroll it remains in one place instead of at the head of the screen next to the logo. It means when the menu is open, the page is scrolling behind the words.
The image grid I changed the sizes of the images to fit the thumbnail size so now they are all the same.
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This is what it is doing on mine. The menu sticks in one fixed place, but the page behind moves.
https://www.dropbox.com/s/ixl1ni4rmzax8u6/photo%202%20%281%29.PNG?dl=0
https://www.dropbox.com/s/6hfsiszdpr7r9xq/photo%201%20%281%29.PNG?dl=0
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Hello,
Please refresh it and check it again. I just check it on iphone 4, 5s and 6, it look fine.
Screenshot:
https://postimg.org/image/f0h1raryp/Best regards!
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Yes, now it looks the same as the screenshot and opens and closes from a fixed position.
Thank you for your help today.
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I just wish it wouldn’t have taken a bad review to get the help I needed Ruco. I have 4.5 months of support left with the purchase I made, and I just hope it can be as efficient as this 1 hour experience was with you. You helped in a pleasant and very effective way, but it took too long to get that support. I can see that you have a lot to deal with in the support forum, and that plays a part in how quickly you can get to things. I do very much appreciate the time you just gave me, and for that I will re-consider the review.
Hopefully I do not need to be in touch for a while! Have a great day, and thank you again for helping with these issues today.
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