Hi Azaman. I already did the same yesterday and as already written, updating the theme, I no longer had access to the site: the page remained on a wordpress page with written (the example is the last image, the one with the message):

A critical error has occurred on your website

I have also opened the accesses to wp and ftp.

I rewrite: yesterday, they update the theme, everything crashes and I had to restore the server administrator, I couldn’t even access the wp login. So if I update the theme, I will be stuck again and the customer angry again :( let me know how to proceed, thanks

Hi Azam. Thank you for your support. After you update, however, there is a serious lack on the desktop: all navigation, main items and sub-items are missing

that appear if you hover over them

it should be so

these elements are missing:
1. the red top bar (text on the left, social media on the right)
2. the logo
3. navigation and search

Can you fix the ongoing problem ASAP? I will have to deliver in the next few hours … Let me know, many thanks Azam

the url is

Index

the site can be reached, both front-end and front-end

The problem of unseen navigation remains to be solved. Thanks Azam

same problem on laptop: you don’t see the red topbar with text and socail icons, you don’t see the logo, you don’t see the main navigation. Thanks for your support Azam

Thanks Azam, great job !!!

1. To prevent the same situation from happening again, what did it depend on? How can you prevent it from happening again? This is not the first time that you have had problems updating your plugin and theme.

2. Loading times remain slow, both for the first 2 posts in the index and for the posts in the News page: what could this depend on? Could there be a solution to load faster?

Thanks for your support and your patience :))

INDEX PAGE https://www.palestradellascrittura.it/

NEWS PAGE https://www.palestradellascrittura.it/news/

Dear Azam, I tend to always follow the updates, the plugins and the theme and the last times I updated Tower, there have always been some critical issues. For example, some plugins you indicated were not present. I take care of the backend management, but the site is administered by others and therefore, they decide the plugins. Apart from this, I will list the critical issues still in progress and that I have to solve asap and ask for your support:

1. The original footer has been replaced, after the update, by the default footer, wrong. This is the original footer (before theme update)

while online it has nothing to do with it, it’s wrong.
How can I restore it? Do I have to do it again? Or this too is a solvable criticality together with two other problems, the following:

2. In HP, the CENTOPAGES section, there are five books

Index

clicking on the first four, it does not find the pages, “page not found error 404”, the only working link is the fifth (the last book). Yet the books in the portfolio are there. What happen?

3. Also on the page
https://www.palestradellascrittura.it/centopagine-i-libri-della-palestra/

https://imgbb.com/

the links to the books do not work, it refers to page 404 not found, although there are categories and books… they were created after the last update of the theme, without our intervention.

The situation is critical, I have to resolve asap. I have to understand, to know, if the critical issues have arisen for the plugin update or if one of the content update staff gets some method wrong, I have to avoid these errors from happening again.
Thanks for your invaluable support. While waiting for your reply, my best regards. Bruno

Azam, thanks again for your support, everything seems to be in place. Thanks also for the UPLOAD THEME link. Best regards. Bruno