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Hello,
On mobile devices the hamburger menu in the top right of the screen will not trigger. Do you know what may be causing the issue and could you help us mitigate the issue as soon as possible?
Thank you,
Hello,
Please go to the menu element options, and check that “Use for Responsive” option is swiped ON.
See screenshot: https://postimg.cc/CZmWbsGd
Best regards!
Hello Mihaila,
Unfortunately that menu tab won’t even open the sidebar content.. I receive the following error when trying to open the menu option in the customizer.
https://broncodistribution.com/wp-content/uploads/2018/10/Screen-Shot-2018-10-20-at-4.05.58-PM.png
Please let me know how to proceed.
Warm Regards,
Hello,
Please install all included plugins.
Can you try activating parent theme? Let me know if you are able to access the options well then.
best regards!
Hello Mihaila,
I double checked to ensure all included plugins are there and activated, which they are.
I proceeded to activate the parent theme, which resulted in rolling back most of my entire site and not fixing the issue.
This is a key component to any website and I hope we can find a solution quickly as we are losing out on key mobile traffic.
Please advise a solution as soon as possible.
Thank you,
Hello,
There is no problem with mobile menu in theme default form. Please deactivate the third party plugins you have installed and make sure ALL recommended plugins from theme are updated and activated (screenshot).
Let us know if you still can not see the mobile menu after these steps.
Best regards!
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