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Hi,
The mobile menu option doesn’t seem to be working on my install.
I have just updated to the latest version – any thoughts on what I can try?
thanks,
Mark -
Hi,
Can you please share your website URL so we can see and assist you accordingly.
Thanks
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Hi,
What is the theme version you are using ? Is it latest one ? If so then send me your admin logins so I can have a check and add any of CSS or code to make this done.
Thank You
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Hi Akram
I’ve recently updated to the latest, so all good there.
How do I securely share the login details with you?
thanks,
mark -
Hi,
Making sure you just click on the below checkbox which states as Set as private reply. And that’s it.
Thank You
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Hi,
My friend we are checking at our end as soon as its done we will be reaching you to update code at your end.
Thanks
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Hi Akram,
Did you find a solution to our problem? My client is getting impatient…
Thanks!
Anne -
Hi,
Kindly have a check now by hard reloading your website its working just fine. After a lot of search as our code was just fine we find the issue in your wp-rocket named plugin. Just deactivated that and your menu is working fine.
Kindly note, by now wp-rocket plugin is deactivated so you can play with it as per your own needs but current culprit found to be wp-rocket plugin.
Thank You
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Hi Akram,
My site is http://www.keller-avocat.ch and I don’t have wp-rocket plugin…
Do you need my login?Thank you!
Anne-
Hi,
Kindly note that reply was for markmcs as this issue belong to him. For your query make sure you open new ticket as keeping old tickets opened is not feasible option.
Thank You
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Hi Akram
WP-Rocket is disabled.. mobile menu’s still not working though?
Is there some kind of purge on the cache, or reload or something else I need to do?
thanks,
Mark -
Hi,
My friend I have verified at mine end and mobile menu is working just fine. Yes, make sure you do clear your browser cache too, so old stuff gets deleted and you can see actual results.
if you still face issue after clearing your browser cache let me know ?
Thank You
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HI Akram
The menu does work on the front page. As soon as you go to any other page it doesn’t work.
Can you check and see for me?
cheers,
Mark -
Hi,
Well, it looks like you have changed the password kindly make sure that password works for me so I can check that and fix for you accordingly.
Thank You
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HI Akram
In case this helps to diagnose this, I’ve noticed this:
– It seems to work on the front page
– You click on a menu item and it takes you to that page
– On that page the menu no longer works
– If you click and hold the menu item on your iPhone, it pops up a new page
– Go to that page and the menu works in that new window
– Once you click through once though, it stops working againBasically you can pick one menu item per window – if you open up a new window, it lets you pick again..
Can you jump in and take a look pls?
thanks,
mark -
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Hi,
Kindly just be specific if issue is related to iPhone only or for every device ?
Thanks
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I have the sam Issue Please Help me.
I am having an issue with the header in Mobile the header is not responding. Everything is going fine with desktop mode, even when I try with the mobile mode in desktop mode it’s working but in the real mobile phone the header is not working. Please help me I am trying to reach you for a week.
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Hi,
Kindly open your support ticket as a separate one.
Thank You
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Hi Akram
Seems relatively similar behaviour on Android and iPhone.
If the burger menu doesn’t work and then you click and hold on the menu, it opens in a new window – it then works for one menu selection.
Have a bash and let me know how it looks,
thanks,
Mark -
Hi,
Kindly clear your browser cache and check again now as its just fine now.
Thank You
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