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Mobile Not Loading

    • 7 years, 3 months ago marcelh
      Participant

      Expired

      Hi,

      I am having many customers saying that they are unable to view our website on mobile. They report the website loading to a simple white screen with nothing on it. I need this fixed ASAP. This did not occur before I switched to your theme.

    • 7 years, 3 months ago marcelh
      Participant

      Expired

      I would appreciate a response.

    • 7 years, 3 months ago Mirela
      Participant

      Hello,

      Can you please post some valid wp credentials in your profile extra fields? So we can give it a closer look.
      Read this article for more information.

      Best regards!

    • 7 years, 3 months ago marcelh
      Participant

      Expired

      done!

    • 7 years, 3 months ago Mirela
      Participant

      Hello,

      Sorry for the late reply.
      The site has no problems showing up in mobile. See screenshot: https://postimg.org/image/j0erav55z/
      Did you manage to fix it? Let us know how can we help you.

      Best regards!

    • 7 years, 3 months ago marcelh
      Participant

      Expired

      No this is not fixed. I still have many customers saying that there are several issues on mobile. Some report a white screen, some report that they are unable to select options for variable products, some report not being able to checkout. I need this fixed ASAP.

    • 7 years, 3 months ago Mirela
      Participant

      Hello,

      That’s really strange. We have just tested it again from an iphone 7 and iphone 6 and there was no issue whatsoever. Please check out this screenshot:
      https://postimg.org/image/ykf8yw83r/

      Let us know.

      Best regards!

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