Mobile Not Working

- 7 years, 8 months ago HDgerk2953
  Participant
  
  Expired
  
  I’m currently using the Tower theme. I was excited that it’s a responsive theme… however, my mobile is not working. The portfolio page isn’t showing any of my work, there’s backend coding scattered everywhere, the demo content is displaying, etc.
  
  heathergerken.com
  
  Please advise on how to resolve this issue.
- 7 years, 8 months ago Mirela
  Participant
  
  Hello,
  
  At first the situation you described does not happen when accessing your site in mobile. The content is all there and showing up just like it should. See screenshot: https://pho.to/Af5sY
  However this changes after the page is been refreshed. Please deactivate all third party plugins you have installed.
  If the issue persists, send us your wp credentials in a private reply. So we can give it a closer look.
  
  Best regards!
- 7 years, 8 months ago HDgerk2953
  Participant
  
  Expired
  
  This reply has been marked as private.
- 7 years, 8 months ago Mirela
  Participant
  Hello,
  
  I added this code into your custom css box:
  
  .menu-small ul.menu > li > a { color: #444 !important;} @media (max-width: 480px){ #content { background-color: rgb(253, 250, 250) !important; }}
  
  I checked the site (all pages) over and over again. I cleaned cache and refreshed pages and no issue is present anymore. The mobile menu is opening and closing as it should. The menu items direct to the right page and the page preview is correct.
  Please clear cache and refresh page. Let us know if you need further help.
  
  Best regards!
- 7 years, 8 months ago HDgerk2953
  Participant
  
  Expired
  
  thank you!
- 7 years, 2 months ago HDgerk2953
  Participant
  
  Expired
  Hello. I’m having this same issue again….
  
  ———-
  I’m currently using the Tower theme. I was excited that it’s a responsive theme… however, my mobile is not working. The portfolio page isn’t showing any of my work, there’s backend coding scattered everywhere, the demo content is displaying, etc.
  
  ———-
  
  Hoping you can help resolve this issue – as you did in the past. Thanks in advance!
  
  This reply was modified 7 years, 2 months ago by HDgerk2953.
- 7 years, 2 months ago Mirela
  Participant
  
  Hello,
  
  I checked the site in mobile and i don’t see any of the issues mentioned. See screenshot: https://postimg.org/image/knbn7gjl1/
  
  What problem do you have here?
  
  PS: In order to have a clean and easy to browse forum, please open new ticket for every issue. If you think information in this topic is important to your current issue, then refer to it by adding it’s link into the new post. This is a old ticket and already marked as resolved.
  Thank you for your cooperation.
  
  Best regards!
- 7 years, 2 months ago HDgerk2953
  Participant
  
  Expired
  
  I will make sure to do that for future issues. Thank you for letting me know.
  
  That’s interesting that it’s viewing correctly on your end. I’ve had several people contact me to let me know that it’s not displaying correctly. And this is how it displays on my end.
  
  https://postimg.org/image/ek1cyaigv/
  
  Last time the inserted code into my custom css box and that seemed to do the trick. However, I’m not sure why I’m having the same issue again. Could it be from an update or something. I apologize, I’m not very fluent in this stuff.
  
  I appreciate your help!
- 7 years, 2 months ago Mirela
  Participant
  
  Hello,
  
  I just got the site form of your screenshot and i think i know what happened. When you first type “heathergerken.com” in your browser, the view you saw gets loaded. Then if you scroll down that page you will see this link: “View Full Site”. If you tap here, you will be redirected to your actual site. The link in the browser bar will change to “https://heathergerken.com/” Please check this screenshot: https://postimg.org/image/ki4b3tlt1/
  
  After this, every time you access the site, the link will be correct. I suggest you contact your host and check out any redirect rule. This is not controlled by theme.
  
  Best regards!
- 7 years, 1 month ago HDgerk2953
  Participant
  
  Expired
  I have checked with my hosting company and after an hour of back and forth this was their response:
  
  “I have checked the mobile website view in the dashboard and it shows the right contents. Also, there is no redirect codes in the .htaccess. So I suggest checking this with the developer.”
  ___________________
  
  I as mentioned originally – the first time I had this problem someone on your end was able to insert code into my custom css box to resolve the issue. Everything was working fine and some point it reverted back to this issue (maybe from a system update or something?).
  
  When I contacted you a couple weeks ago, however, I was told to contact the hosting company to check on a redirect issue.
  
  Please help me get this resolved so I can get my mobile site working correctly. Thank you.
  
  This reply was modified 7 years, 1 month ago by HDgerk2953.
- 7 years, 1 month ago Mirela
  Participant
  
  Hello,
  
  What plugins do you have installed? As previously mentioned this is not a behavior controlled by theme files. Do you have Jetpack plugin installed? Please deactivate all plugins (except Visual Composer). And try again.
  
  There are no login data available anymore, so we can not access the site for further check ups.
  
  Best regards!
- 7 years, 1 month ago HDgerk2953
  Participant
  
  Expired
  
  This reply has been marked as private.
- 7 years, 1 month ago Mirela
  Participant
  
  This reply has been marked as private.

Viewing 12 reply threads

You must be logged in to reply to this topic.

Community Forums

Site Links

Useful Articles

Login