Mobile Pages not working if reloaded or visited the second time

- 3 years, 3 months ago saltwater
  Participant
  
  Expired
  Hello,
  I have installed and activated the theme remake. The homepage works. I have existing pages and created new pages too. None of these pages work after reload or on second visit. On the mobile version (smartphone/tablet) I can access subpages exactly once. When I visit these pages a second time the theme just stops and does not load. On the computer it works. But not on mobile. I tested it in Chrome/Firefox/Samsung Explorer. If I change the IP (switch from LTE to WLAN) I can also call the page exactly once. After that it stops loading again.
  I can’t find any entries in the logs.
  ALL additional plugin are deactivated for testing!
  Only theme and Elementor is active
  
  This topic was modified 3 years, 3 months ago by saltwater.
  
  This topic was modified 3 years, 3 months ago by saltwater.
- 3 years, 3 months ago saltwater
  Participant
  
  Expired
  
  Here ist a link with the hanging site screenshot.
  https://www.transfernow.net/dl/20210802syCDcXxm
- 3 years, 3 months ago azam
  Keymaster
  
  Hi,
  Please share the latest wp-admin info and send me using private reply. Let me check this issue.
  
  Thanks,
- 3 years, 3 months ago saltwater
  Participant
  
  Expired
  Hi thank you for your reply. What is a WP-Admin info? I can only generate a system info within Elementor
  
  This reply was modified 3 years, 3 months ago by saltwater.
  - 3 years, 3 months ago azam
    Keymaster
    
    Hi,
    I need the login info that you use to enter your site admin dashboard. that’s called wp-admin info.
    
    Thanks,
- 3 years, 3 months ago saltwater
  Participant
  
  Expired
  Hmm, no! I have many busniess sites working with my credentials. What do you need to know?
  After Update to version 1.1.2 it worked exactly one time, before the same error occured. Its really annoying. Never had such problems with a template :(
  
  This reply was modified 3 years, 3 months ago by saltwater.
- 3 years, 3 months ago saltwater
  Participant
  
  Expired
  
  == Server Environment ==
  Operating System: Linux
  Software: Apache/2.4.38 (Debian)
  MySQL version: Debian 10 v10.3.29
  PHP Version: 8.0.9
  PHP Max Input Vars: 1000
  PHP Max Post Size: 64M
  GD Installed: Yes
  ZIP Installed: Yes
  Write Permissions: All right
  Elementor Library: Connected
  
  == WordPress Environment ==
  Version: 5.8
  Site URL: https://www.xxxx
  Home URL: https://www.xxxx
  WP Multisite: No
  Max Upload Size: 64 MB
  Memory limit: 256M
  Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
  Language: de-DE
  Timezone: Europe/Berlin
  Admin Email: dxxxxxx
  Debug Mode: Inactive
  
  == Theme ==
  Name: Remake
  Version: 1.1.2
  Author: Codeless
  Child Theme: No
  
  == User ==
  Role: administrator
  WP Profile lang: de_DE
  User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0
  
  == Active Plugins ==
  Codeless Framework
  Version: 1.0.0
  Author: Codeless
  
  Contact Form 7
  Version: 5.4.2
  Author: Takayuki Miyoshi
  
  Cowidgets – Elementor Addons
  Version: 1.0.10
  Author: Codeless
  
  DSGVO All in one for WP
  Version: 4.1
  Author: Michael Leithold
  
  Elementor
  Version: 3.3.1
  Author: Elementor.com
  
  Envato Market
  Version: 2.0.6
  Author: Envato
  
  Kirki Customizer Framework
  Version: 3.1.9
  Author: David Vongries
  
  MC4WP: Mailchimp for WordPress
  Version: 4.8.6
  Author: ibericode
  
  Meta Box
  Version: 5.4.6
  Author: MetaBox.io
  
  One Click Demo Import
  Version: 3.0.2
  Author: OCDI
  
  WooCommerce
  Version: 5.5.2
  Author: Automattic
  
  == Elementor – Compatibility Tag ==
  
  Cowidgets – Elementor Addons: Compatibility not specified
  
  == Elements Usage ==
  
  page : 2
  vjosa-slider : 1
  section : 3
  navigation-menu : 2
  site-logo : 2
  text-editor : 1
  wp-widget-nav_menu : 1
  wp-post : 0
  button : 1
  navigation-menu : 2
  site-logo : 2
  wp-widget-nav_menu : 1
  wp-page : 4
  heading : 1
  image : 1
  text-editor : 2
  vjosa-slider : 1
  
  == Log ==
- 3 years, 3 months ago saltwater
  Participant
  
  Expired
  [Thu Aug 05 23:18:34.278525 2021] [proxy_fcgi:error] [pid 11212:tid 139909167621888] [client 109.41.130.240:22545] AH01071: Got error ‘PHP message: PHP Warning: Constant WP_MEMORY_LIMIT already defined in /var/www/salt/wp-config.php on line 93PHP message: PHP Warning: Undefined variable $request_uri in /var/www/saltwater_ltd/wp-content/themes/remake/functions.php on line 365PHP message: PHP Warning: Undefined variable $request_uri in /var/www/salt/wp-content/themes/remake/functions.php on line 404’
  
  This reply was modified 3 years, 3 months ago by saltwater.
- 3 years, 3 months ago azam
  Keymaster
  
  Hi,
  Can you please create a dummy user for me so that I can check the issue that coming on your site?
  
  Thanks,
- 3 years, 3 months ago saltwater
  Participant
  
  Expired
  
  Ok, separated the website now with a clean install and import. Try for yourself. It´s absolutely not working.
- 3 years, 3 months ago saltwater
  Participant
  
  Expired
  
  This reply has been marked as private.
- 3 years, 3 months ago azam
  Keymaster
  
  Hi,
  I’m not getting a loading screen that stops and doesn’t show any page.
  However, if you are still experiencing the issue then please try the following methods:
  1- Try to add a cache plugin like WP Rocket, etc
  Or
  2- go to wp-admin > Appearance > Customize > General > Site Options > Preloader effect > Select disable.
  
  Then please check and let me know.
  Thanks,
- 3 years, 3 months ago saltwater
  Participant
  
  Expired
  Remember that the Homepage is loading correctly!
  Try to load https://www.saltwater.ltd/test/ with mobile and then refresh the page.
  I had WP Cache Plugins too… This was not the problem
  
  AND ok, with dectivated preloader the pages are loading now. As soon as i activate the preloader, same error.
  SO thank you for your help. It seems to be a problem with this option, if it s not the homepage.
  
  I have the preloader effect online now. Maybe you can check again on the testpage and let me know what the problem is and how we can solve
  
  This reply was modified 3 years, 3 months ago by saltwater.
  
  This reply was modified 3 years, 3 months ago by saltwater.
- 3 years, 3 months ago azam
  Keymaster
  
  Hi,
  Please share a video recording and let me know on which mobile device you’re facing this issue.
  
  Thanks,
- 3 years, 3 months ago saltwater
  Participant
  
  Expired
  
  This reply has been marked as private.
  - 3 years, 3 months ago azam
    Keymaster
    
    Hi,
    Please allow me to edit a theme file so that this bug can be solved on your site. For now, it’s not possible to edit the theme files as I don’t have access to them.
    
    Thanks,
- 3 years, 3 months ago saltwater
  Participant
  
  Expired
  Hi, you have now full admin permissions
  
  This reply was modified 3 years, 3 months ago by saltwater.
- 3 years, 3 months ago azam
  Keymaster
  
  Hi,
  The canvas preloader is causing the issue, when you load the site on the mobile browser firefox it never ends (When you Load the site for the second time). For now I have change the preloader effect and it’s working pretty fine. I hope we’ll try to fix this issue in our next upcoming theme updates. For the time being, please use the other preloader effect.
  
  Thanks for your patience.
- 3 years, 3 months ago saltwater
  Participant
  
  Expired
  
  Yes, perfect. I´ll use the lighter one and wait for an update. Thank you for your time and help :)
- 3 years, 3 months ago azam
  Keymaster
  
  You’re welcome :)

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