Mobile version not work

- 4 years, 5 months ago Betty
  Participant
  
  Hi there,
  
  my site (koso.com.sg) not work on mobile version.
  Can you help me to check it?
  
  Thanks.
- 4 years, 5 months ago Betty
  Participant
  
  This reply has been marked as private.
- 4 years, 4 months ago Koi Quan
  Participant
  
  Hello,
  
  Can you send me some screenshots? Where are the parts not work on mobile?
  
  Thanks!
- 4 years, 4 months ago Betty
  Participant
  
  Hi there,
  
  the site look like this (https://imgur.com/a/5OSkArH). Please help me to check it.
  
  Thanks,
- 4 years, 4 months ago Koi Quan
  Participant
  
  Hello,
  
  Ok. I fixed mobile slider problem for you.
  
  Thanks!
- 4 years, 4 months ago Betty
  Participant
  
  Hi there,
  
  that’s not only the slider issue. However, I still cannot see my site slider also.
  I can’t click the site anything(slider, menu bar, product, search bar & etc.) on my mobile.
  Please check it on your phone that you will know what I’m talking about.
  
  Thanks.
- 4 years, 4 months ago Koi Quan
  Participant
  
  Hi,
  
  Can you clear your cache and check again? everything is working on mobile now: https://www.youtube.com/watch?v=3U5Tk9wXm_A&feature=youtu.be
  
  Thanks!
- 4 years, 4 months ago Betty
  Participant
  
  Hi there,
  
  I think it’s ok now.
  But, I got another issue.
  The ‘Place order’ button will missing when I choose the Paypal payment method (Before: https://imgur.com/a/Ztjy3yw After: https://imgur.com/a/Gem4Q1W)
  
  Please help me check it.
  
  Thanks.
- 4 years, 4 months ago azam
  Keymaster
  
  https://www.koso.com.sg/wp-admin/admin.php?page=wc-settings&tab=checkout&section=ppec_paypal
  
  on this page under
  
  API Credentials
  
  Setup or link an existing PayPal account
  
  please click this button and configure your paypal account
  
  After that if you see the issue you mentioned then let us know
- 4 years, 4 months ago Betty
  Participant
  
  Hi there,
  
  I setup the paypal account already. But, it’s still not work, please help us to check it.
  
  Thanks.
- 4 years, 4 months ago azam
  Keymaster
  
  Betty,
  
  I just tested everything on your site, its seems working perfectly.
  
  Here is Proof video: https://youtu.be/LYKP5SYiKZE
  
  Please check it on your end and let me know.
  
  Thanks,
- 4 years, 4 months ago Betty
  Participant
  
  Hi there,
  
  I think it’s ok know but it’s unavailable on some page like https://www.koso.com.sg/product/testing/
  
  After that, it(https://imgur.com/a/9wseGwX) can’t be close after I click ‘ok’. Why?
  
  Pleas help me, thanks.
- 4 years, 4 months ago azam
  Keymaster
  
  Betty,
  
  Please Note when you Add a Product which has a variation, you have to select Variant before going to see PayPal Enable Button.
  
  https://www.koso.com.sg/product/testing/
  
  On Simple Product it is working perfectly.
  
  Thanks,
- 4 years, 4 months ago Betty
  Participant
  
  Hi there,
  
  I got it but I can’t close this popup (https://imgur.com/a/9wseGwX) when I click ‘ok’. Why?
  
  Please help me.
  
  Thanks.
- 4 years, 4 months ago azam
  Keymaster
  
  Please send the link on which you see this message and can’t able to close the popup.
- 4 years, 4 months ago Betty
  Participant
  
  Hi there,
  
  any product also will show the popup.
  Example: https://www.koso.com.sg/product/asymmetrical-buttoned-blazer-dress/
  
  Please help me check it.
  
  Thanks.
- 4 years, 4 months ago azam
  Keymaster
  
  Betty,
  
  It is Perfectly working on my side, when I click on OK button it disappear.
  
  For Further Investigation:
  
  Please send us the Video what you are seeing?
  
  You can record the video via mobile and send us here, 2nd also tell me on which browser you are facing this issue.
  
  Thanks,
- 4 years, 4 months ago Betty
  Participant
  Hi there,
  
  my site paypal payment cannot work again when I selected KRW/ CNY/ JPY.
  
  Please help me to check it.
  
  Thanks.
  
  This reply was modified 4 years, 4 months ago by Betty.
- 4 years, 4 months ago azam
  Keymaster
  
  Hi,
  
  Please provide me complete instructions what you are trying to do?
  
  I have seen currently by Default Currency is SGD and Paypal Button is enabaling when we select the options available for the product.
  
  Thank you.
- 4 years, 4 months ago Betty
  Participant
  
  Hi there,
  
  please follow the below steps, you will saw the issue:
  1. I selected CNY on home page
  2. Add any product into my cart
  3. Go to checkout
  4. Select Paypal payment method
  5. You will see the submit button missing
  
  Thanks.
- 4 years, 4 months ago azam
  Keymaster
  
  Betty,
  
  I think this couldn’t be handled because PayPal doesn’t support the Yuan currency, here you can find the supported currencies by PayPal: https://developer.paypal.com/docs/api/reference/currency-codes/
  
  And I Suspect for KPW As well (korean won).
  
  Please first check with PayPal Support.
  
  Thanks,
- 4 years, 4 months ago azam
  Keymaster
  
  Please if you have any further issue, open a new post / topic once issue is resolved.
  
  It will be easy for our support team manage the requests.
  
  Thank you.
- 4 years, 4 months ago Betty
  Participant
  
  Hi there,
  
  please check the new ticket: https://support.codeless.co/?topic=paypal-not-work
  
  Thanks.
- 4 years, 4 months ago azam
  Keymaster
  
  Thank you Betty!

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