Hello,

Are you referring to the slider videos in homepage? I checked them and they all seem to start playing without issue. Please see this screen recording: https://jmp.sh/sTklnVK

Where are you trying this? What browser? Do you have any add-ons installed?
Let us know.

Best regards!

Hello,

Please deactivate all third party plugins you are using that did not came out with the theme originally. Then add just to remove the alternative that it could be a server/mime type issue, add these lines in your .htaccess file:

# Video
AddType video/mp4                      mp4 m4v f4v f4p
AddType video/ogg                      ogv
AddType video/webm                     webm
AddType video/x-flv                    flv

For more details check the link (scroll down to the last section): https://blog.patricktresp.de/2012/02/

Let us know how it goes.

Best regards!

Hello,

I see you have an old version of theme. A lot has changed ever since version 1.8.1. The latest version is 2.2. Please update theme first and it’s included plugins. Let us know if the issue persists after it.

Best regards!

Hello,

I opened both site’s and the video were perfectly working. Here: https://vchainanalytics.com/ and here: https://clearpathglobal.com/services/
I made a screen recording of the last: https://jmp.sh/1wTAxH1

To center the video in services, add this code into your custom css box:

.video_section #video_background {
    max-height: 163% !important;
    margin-top: -250px !important;
}

Let us know.

Best regards!

Hello,

We have investigated this and it seems to be an issue with video format calls in Safari. I have reported it to our developers and we are working on it. We will include the fix in the next theme update.
In the mean time please use any browser except Safari.
Sorry for the inconvenience!

Best regards!

Hello,

I checked the custom css box, you had an error before the code of video. I commented out the line with the error. It’s this one:
/* background-repeat:<repeat-style>;*/
Then i checked the video and it’s centered like when i first tried the custom code(before sending it to you). Please see a screen recording of your Services page now:
https://jmp.sh/1wTAxH1
I got the same result when viewing it in Firefox as well.
To further position the video, just change the values of the custom css to your wish.
Let us know.

Best regards!

Hello,

Actually i was referring to the second video (the boat in harbor), the screen recording and code was for that.
However, i moved the custom css from main Custom Css Box to the page’s custom css box and added another chunk of css for the globe video background.
This is the resulting code:

.codeless_slider #video_background {
    max-height: 163% !important;
    margin-top: -123px !important;
}
.video_section #video_background {
   max-height: 163% !important;
   margin-top: -200px !important;
}

Screenshots: https://www.clipular.com/c/5761334338912256.png?k=EfHPOQfEKP3nKOyVLcXnK-qu3zk
https://www.clipular.com/c/6017839046852608.png?k=OgCGJ7-f9nmt2LdRm559dleTrzk
Edit the values to your wish if you want to further move around the videos.

Best regards!