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Multiple issues with WP Bakery and Codeless Editor

    • 1 year, 7 months ago prodesignwv
      Participant

      Expired

      I’m not able to effectively manage my site any longer with either WP Bakery or Codeless Editor.

      When editing this page:

      Saloon

      WP Bakery: I am not able to change the media elements or update the page by adding new rows or any elements. It’s mostly non-functional and useless.

      Codeless: I’m able to manage some elements, but it’s not my preferred method of updating the site. Also the Tabbed elements are not saving. I had added a 8 tabbed element, saved everything an only the first Tab showed content. But after clicking back to the first element, that content disappeared as well. Also, formatting the Codeless Tabbed element was very limiting. For example I am not able to add additional rows or formatting within the individual Tabs.

      Ideally I want WP Bakery to function as advertised in the theme.

      Thanks

    • 1 year, 7 months ago azam
      Keymaster

      Hi,
      Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
      Kindly send this information using the โ€œSet as private replyโ€ option to ensure the security and privacy of your data.
      And also take a full backup of your site.
      And also share the screen shot of your problem.
      Thanks

    • 1 year, 7 months ago prodesignwv
      Participant

      Expired

      This reply has been marked as private.
    • 1 year, 7 months ago azam
      Keymaster
      This reply has been marked as private.
    • 1 year, 7 months ago prodesignwv
      Participant

      Expired

      This reply has been marked as private.
    • 1 year, 7 months ago azam
      Keymaster
      This reply has been marked as private.
    • 1 year, 7 months ago prodesignwv
      Participant

      Expired

      This reply has been marked as private.
    • 1 year, 7 months ago azam
      Keymaster
      This reply has been marked as private.
    • 1 year, 7 months ago prodesignwv
      Participant

      Expired

      The WP Bakery editor is not working at all in Chrome on PC:
      https://www.awesomescreenshot.com/video/22451046?key=5e6860dff69624fb4312f1f4a57e47d1

      And the Codeless is still not working with the tabs.

      Saloon

    • 1 year, 7 months ago azam
      Keymaster
      This reply has been marked as private.
    • 1 year, 7 months ago prodesignwv
      Participant

      Expired

      Saloon

      I added 3 tabs. When you view the page, the first tab looks fine, but when you click on other tabs, they are empty. If you click back to the first tab, it is empty as well.

      Maybe some kind of JS error?

    • 1 year, 7 months ago azam
      Keymaster
      This reply has been marked as private.
    • 1 year, 7 months ago prodesignwv
      Participant

      Expired

      Do you have an eta on the update? Or for the short term can you pinpoint the conflict so we can resolve this temporarily?

    • 1 year, 7 months ago azam
      Keymaster
      This reply has been marked as private.
    • 1 year, 7 months ago prodesignwv
      Participant

      Expired

      This is not helping any and does not solve the updating issue. I’ve tried both ways but the editing feature doesn’t work either in Codeless only or WP Bakery only. I really need to get this issue resolved so we can update the site. I just renewed the license.

    • 1 year, 7 months ago azam
      Keymaster

      Hi,
      Please review this video and let me know:

      hope this will help you.

      Thanks,

    • 1 year, 7 months ago prodesignwv
      Participant

      Expired

      That might have worked but it is not a long term solution. Also after you updated that page it left all kinds of code remnants that I could not get rid of and had to restore the site from yesterday before you worked on that page.

      See link below for the code references left behind.

      https://tinyurl.com/yku4hjcr

      I have restore the site so you will not see those when you log back in.

    • 1 year, 7 months ago azam
      Keymaster
      This reply has been marked as private.
    • 1 year, 7 months ago prodesignwv
      Participant

      Expired

      I tried to remove that code but I was not able to get all of them removed without breaking the layout.

    • 1 year, 7 months ago azam
      Keymaster
      This reply has been marked as private.
    • 1 year, 7 months ago prodesignwv
      Participant

      Expired

      That breaks the page layout. There are 17 instances in the code of “]. But only 6 are seemingly causing the issue. I don’t know which ones to remove!

    • 1 year, 7 months ago azam
      Keymaster

      Hi,
      Try this method and let me know – Dont forget to read description:

      Thanks,

    • 1 year, 7 months ago prodesignwv
      Participant

      Expired

      OK, but whatever you did to the page broke the layout of the order now section, so I had to restore the site again. I’ll attempt to try this, but this issue needs to be addressed very soon and fixed. I would appreciate it if you would not work on a LIVE page on the site and instead use the test page?

      Saloon

      Thank you.

    • 1 year, 7 months ago azam
      Keymaster
      This reply has been marked as private.
    • 1 year, 6 months ago prodesignwv
      Participant

      Expired

      Just checking in for an update on the ETA of the fix. Also I am sure you are aware that WP Bakery 7.3 is out now. Thank you.

    • 1 year, 6 months ago azam
      Keymaster

      OK, i will check with my dev team and back to you asap.

    • 1 year, 6 months ago prodesignwv
      Participant

      Expired

      Any reply? It’s been 12 days?

    • 1 year, 6 months ago azam
      Keymaster
      This reply has been marked as private.
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