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My logo proportions look distorted

logo
    • 2 years, 7 months ago susanavrl
      Participant

      Expired

      Hi,
      I upload my logo in the recommended size (350x100px png, and I have tried many other sizes as well as svg) but it looks distorted. Could you please help me?
      Cheers.
      Susana

    • 2 years, 7 months ago azam
      Keymaster

      Susana,
      Try it bit bigger and High Quality image and let me know.

      Thanks,

    • 2 years, 7 months ago susanavrl
      Participant

      Expired

      Hi Azam,
      Thank you for your prompt reply. I tried that but the result is the same, the logo looks very horizontally distorted.
      I am using Elementor, but I tried to insert the logo through the WP menu too.
      Can you figure out what is happening?
      Thank you. Best regards,
      Susana

    • 2 years, 7 months ago azam
      Keymaster
      This reply has been marked as private.
    • 2 years, 7 months ago susanavrl
      Participant

      Expired

      Hey Azam,
      Here you can see my distorted logo in the upper left corner, and my right logo below: http://difundia.ddns.net/susanavarela.es/?page_id=36
      Thank you,
      Susana

    • 2 years, 7 months ago azam
      Keymaster

      Hi,
      Please share your website URL, wp-admin, and FTP info (Username and password) and send me using “Set as private reply”.

      Thanks,

    • 2 years, 7 months ago susanavrl
      Participant

      Expired

      This reply has been marked as private.
    • 2 years, 7 months ago azam
      Keymaster

      Please check now and let me know.

    • 2 years, 7 months ago susanavrl
      Participant

      Expired

      Hi Azam,
      Everything is ok now if I see the mobile, tablet or computer versions from the Elementor editor. But if I see the computer version full-page (without widgets on the left of the screen), the logo looks less distorted, but still horizontally distorted.
      Sorry for the inconveniences.
      Thanks.

    • 2 years, 7 months ago azam
      Keymaster

      On the oversite, everything appears to be fine. Could you please let me know which device you are using and which browser you are using so that I can share a screenshot of the problem?
      Thanks.

    • 2 years, 7 months ago susanavrl
      Participant

      Expired

      Hi Adam,
      Sorry for the delay in replying.
      I am using Chrome, 105.0.5195.125 version, and a 15′ inch, 2017 MacBookPro, macOS Monterey, 12.5.1 version.

    • 2 years, 7 months ago susanavrl
      Participant

      Expired

      Thank you!

    • 2 years, 7 months ago azam
      Keymaster

      You welcome

    • 2 years, 7 months ago susanavrl
      Participant

      Expired

      Hi Azam
      Apart from the ‘Thank you’ message :) I sent you a reply that maybe you didn’t see. I can see now that in the full computer view the logo still looks slightly horizontally distorted. Less but still distorted. The mobile and tablet versions look fine as before.
      Thank you.

    • 2 years, 7 months ago azam
      Keymaster

      Please check now and let me know.

    • 2 years, 7 months ago susanavrl
      Participant

      Expired

      Sorry, same situation, even a bit more distorted…
      Thank you.

    • 2 years, 7 months ago azam
      Keymaster

      Please check and advise.

      Thanks,

    • 2 years, 7 months ago susanavrl
      Participant

      Expired

      Hi Azam,
      Sorry to say the problem is still there. Now the logo is less distorted, though.
      Thank you.

    • 2 years, 7 months ago azam
      Keymaster
      This reply has been marked as private.
    • 2 years, 7 months ago susanavrl
      Participant

      Expired

      Hi Azam,
      I have already tried uploading a logo with the recommended dimensions (350×100 px), but it also looks distorted. What I did was adding white space to the same logo. Maybe you mean designing a new logo with these proportions?
      Thank you.

    • 2 years, 7 months ago azam
      Keymaster
      This reply has been marked as private.
    • 2 years, 7 months ago susanavrl
      Participant

      Expired

      Hi Azam,
      I will try that. Thank you for your help.
      Best regards

    • 2 years, 7 months ago azam
      Keymaster

      you welcome :)

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