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Navigation stopped working / White pages

Topic Resolution: Resolved
    • 3 years ago clearthefogcdf
      Participant

      Expired

      Hi –

      Having trouble with my Folie theme after months of it working fine. Navigation to most pages seems to have stopped. As well as links on the home page to portfolio items. Some pages load, some pages click through but only to a blank white page. Page in question http://clearthefog.digital

      Any help trying to work it out would be appreciated. Can’t pinpoint the issue.

      Thanks

    • 3 years ago azam
      Keymaster

      Hi,
      Did you make any significant changes recently in website e.g.
      – Have you added any new plug-in?
      – Have you update wordpress?
      – Have you updated theme?

      Thanks,

    • 3 years ago clearthefogcdf
      Participant

      Expired

      Hi –

      – I’ve not added any new plugins, other than ones after having the problem to try and solve issue.

      – WordPress was recently updated to 6.0. I’ve tried rolling back to older versions with no luck.

      – I redownloaded theme and reinstalled. The current installed theme according to the information in the themes panel is ‘Version: 2.9.1’

      Thanks

    • 3 years ago azam
      Keymaster

      What was version you were using previously?
      also tell me which php version you are using on your server?

    • 3 years ago clearthefogcdf
      Participant

      Expired

      – I can’t recall previous version. But I first installed the Folie theme some 18 months ago at a guess, so imagine it would be the version available around then. Is there a way of rolling back to a previous theme version?

      – PHP version: 8.1.5

    • 3 years ago azam
      Keymaster

      Try to Downgrade php version and let me know.

    • 3 years ago clearthefogcdf
      Participant

      Expired

      I have just tried with PHP version 8.0 & 7.4 but still same issue unfortunately

    • 3 years ago azam
      Keymaster

      Hi,
      Please try to Deactivate all the plug-in one by one and test it.
      e.g. decativate abc plug-in and check navigation,
      again come to plug-in page and deactivate another plug-in and test it.

      Try this method and let me know.

      Just in-case it may have any conflict between plug-ins.

      Thanks,

    • 3 years ago clearthefogcdf
      Participant

      Expired

      Thanks –

      I’ve tried this method to no avail. I’ve been through each plug in one by one.

    • 3 years ago azam
      Keymaster

      OK – Try this one:
      Go to wp-admin > customize > General > On/Off Page Transitions
      Disable this and let me know.

      Thanks,

      • 3 years ago clearthefogcdf
        Participant

        Expired

        Yes, that’s it! Can now navigate between pages after disabling that option

        Thanks for your help

    • 3 years ago azam
      Keymaster

      Your are Welcome :)
      If you like our theme and support, leave us a 5-star rating on Themeforest, it’s very important for us :)
      https://themeforest.net/downloads

      Thank You so much

    • 3 years ago clearthefogcdf
      Participant

      Expired

      Will do! Thanks

      For now though unfortunately I’ve noticed another issue. I can’t seem to edit anything on my pages any more.. for example, when I would click the ROW tab in the past, a bar on the left would appear where I could change its properties. Now when I click, nothing changes.

      Is this a known bug / is there a fix for this?

      Thanks,

    • 3 years ago azam
      Keymaster

      hi,
      Which page builder you are using?

      • 3 years ago clearthefogcdf
        Participant

        Expired

        I am using Codeless builder through clicking ‘Edit with Codeless Page Builder’ at top of each page.

        Everything’s up to date as far as I’m aware

    • 3 years ago azam
      Keymaster

      Please try to use Wp Bakery.

      Thanks,

    • 3 years ago clearthefogcdf
      Participant

      Expired

      Thanks – I’m unfamiliar with WP Bakery, but I’ve just tried it and there’s lots missing from my front page / things not loading or in the wrong place.

      Is there anything I can try to fix the Codeless builder? It worked perfectly until recently

    • 3 years ago azam
      Keymaster

      Hi,
      Please Tell me Kirki framework you are using?

      Thanks,

    • 3 years ago clearthefogcdf
      Participant

      Expired

      Hi – Kirki Framework Version: 4.0.24

    • 3 years ago azam
      Keymaster
      This reply has been marked as private.
    • 3 years ago clearthefogcdf
      Participant

      Expired

      Just given that a go – but no change unfortunately

    • 3 years ago azam
      Keymaster

      Codeless page builder version?

    • 3 years ago clearthefogcdf
      Participant

      Expired

      Codeless builder version is Version 1.1.1

      Thanks

    • 3 years ago azam
      Keymaster
      This reply has been marked as private.
    • 3 years ago clearthefogcdf
      Participant

      Expired

      None of that worked unfortunately.

      I rolled back the Codeless builder to previous version and it all works fine now. Not sure why the new version won’t work

    • 3 years ago azam
      Keymaster

      OK..I will put the notes to Dev team that particular issue.

      Thanks,

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