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Hello,
I get in touch with you because, this morning, in order to fix Codeless Builder bug (keeps on loading forever) after installing and activating the new theme (Platonic) my website is offline and I do not have any access to anything (live pages or Back Office).
Below I pasted the text that appears on all the pages that you can see here https://agence-etvous.fr/:
<br style=”color: #000000; font-family: Times; font-size: medium;” /><b style=”color: #000000; font-family: Times; font-size: medium;”>”Warning</b><span style=”color: #000000; font-family: Times; font-size: medium;”>: require_once(/home/bridgestyy/www/siteagence/wp-content/themes//redux-framework/ReduxCore/framework.php): failed to open stream: No such file or directory in </span><b style=”color: #000000; font-family: Times; font-size: medium;”>/home/bridgestyy/www/siteagence/wp-content/themes/platonic/functions.php</b><span style=”color: #000000; font-family: Times; font-size: medium;”> on line </span><b style=”color: #000000; font-family: Times; font-size: medium;”>12</b><br style=”color: #000000; font-family: Times; font-size: medium;” /><br style=”color: #000000; font-family: Times; font-size: medium;” /><b style=”color: #000000; font-family: Times; font-size: medium;”>Fatal error</b><span style=”color: #000000; font-family: Times; font-size: medium;”>: require_once(): Failed opening required ‘/home/bridgestyy/www/siteagence/wp-content/themes//redux-framework/ReduxCore/framework.php’ (include_path=’.:/usr/local/php7.0/lib/php’) in </span><b style=”color: #000000; font-family: Times; font-size: medium;”>/home/bridgestyy/www/siteagence/wp-content/themes/platonic/functions.php</b><span style=”color: #000000; font-family: Times; font-size: medium;”> on line </span><b style=”color: #000000; font-family: Times; font-size: medium;”>12 “</b>
Thanks in advance for any return.
- This topic was modified 6 years, 3 months ago by SixBonnin.
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Hello,
You are using a different theme. Platonic theme is not our product. I suggest you deactivate all plugins used from Folie (the included ones) and try again.
Codeless Builder is a plugin created and used only for Folie! You can not use it with third party themes.
Please contact your theme’s support for further assistance.Bet regards!
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Hello,
I am actually trying to update the folie Theme but I do not find a button on the Envato market Plugin to update my theme. on its interface, my active theme is folie but the only theme I can install is Platonic which has no link with Folie according to our last exchange.
Do you have an idea on how I can update my theme ?
Thanks in advance
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Hello,
Please check this article and how to update themes: https://codeless.co/update-wordpress-themes-and-included-plugins/
also you can check documentation for folie installation:
https://codeless.co/folie/documentation
Let us know.
Regards!
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