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Photographer light produce error

    • 7 years, 11 months ago tsecher
      Participant

      Expired

      When installing the Photographer light theme it produces a page not found error. Also it is not very usable that we are not able to upload screenshots here (then we need to first upload the photo somewhere on the web). Please fix this error asap and let us know when it is done.

    • 7 years, 11 months ago Ludjon
      Keymaster

      Hello,

      Can you please send to me your WP credentials so I can try to fix this issue on your server?

      Thanks

    • 7 years, 11 months ago tsecher
      Participant

      Expired

      This reply has been marked as private.
    • 7 years, 11 months ago Ludjon
      Keymaster

      Can you please send me an FTP account too? I need more info to debug this issue.

      Thanks

    • 7 years, 11 months ago tsecher
      Participant

      Expired

      This reply has been marked as private.
    • 7 years, 11 months ago Ruco
      Keymaster

      Hello,

      I have added the images without any issue, you can change portfolio images directly with put the mouse over portfolio  images and a little button will show up with a pencil. Click on it and change the image on the background in the right.

      For further information please check our documentation: https://codeless.co/folie/documentation

      Check our video tutorials: https://www.youtube.com/watch?v=JW3DvWEsm3M&list=PLVU592YreiCUae1wz5uUNCt0jTN_Uiiyy

      Let us know if want any further information.

      Regards!

       

    • 7 years, 11 months ago tsecher
      Participant

      Expired

      I am sorry but we seem to have reproduced the same error again. Someone in our team ran the setup wizard again and we are back to step one. The logins we created before still exist. Please help. Also please update the template itself so that running setup wizard will not produce this error.

    • 7 years, 11 months ago tsecher
      Participant

      Expired

      When do you think you will have time to look into this issue?

    • 7 years, 11 months ago Ludjon
      Keymaster

      Sorry but I can’t login with the same credentials

    • 7 years, 11 months ago tsecher
      Participant

      Expired

      We haven’t changed the credentials. They work for me.

    • 7 years, 11 months ago Ludjon
      Keymaster

      Ah, sorry I used the FTP one

    • 7 years, 11 months ago Ludjon
      Keymaster

      I saw that you have installed another dome and you have made a meshed-up site.
      I suggest creating a fresh install of the demo you want to use.

      Let me know if you need help.
      I have fixed the 404 error. Do you need further help?

      Thanks

    • 7 years, 11 months ago tsecher
      Participant

      Expired

      Mixed site? No, we tried installing another theme after the other one produced the same error. The Photographer Dark had the exact same error. Then we did a new setup of the Photographer Light version. It sais on the setup that it deletes all old setup. Isn’t that true? I have to say that we start loosing faith in this template. Now the template doesn’t look at all like the Photograper Light theme.

    • 7 years, 11 months ago Ludjon
      Keymaster

      Yeah, because you have installed another demo.

      Can you please install a fresh WordPress?

      Let me install the demo for you :).

    • 7 years, 11 months ago tsecher
      Participant

      Expired

      This reply has been marked as private.
    • 7 years, 11 months ago tsecher
      Participant

      Expired

      I see you have a lot of tickets to work on but do you think you will have time to get us up and running soon?

    • 7 years, 11 months ago Mirela
      Participant

      Hello,

      Sorry for the late reply.
      We have installed and configured the photography light demo on your site. Please continue adding and editing the portfolio items and their featured images in order to populate more the home page portfolio.
      Let us know if you need further help.

      Best regards!

    • 7 years, 11 months ago tsecher
      Participant

      Expired

      Thank you for getting the page up and running. You didnçt however activate the plugin? The purchase code doesnt work anymore as we already used it. You asked us to reinstall the theme but after that we couldnt activate. Also, now we uploaded our own photos but we are not able to figure out how to switch the in the theme? Overall this theme really feels like a big mess.

    • 7 years, 11 months ago Mirela
      Participant
      This reply has been marked as private.
    • 7 years, 11 months ago tsecher
      Participant

      Expired

      Hi Mihaila,

      Naturally we don’t want to import another demo theme. I will make it as clear as I can:

      1. First we installed the template and registered it with the purchase code, we installed the photografer light demo-theme but the front page didn’t work (said that the file was not found).

      2. We opened this case the first time with you. We had to give you logins to our wordpress and create an FTP account to you and you succeded to get the demo theme up and running.

      3. A couple of days after one of our developers by mistake used your “setup” function and everything we did was destoyed as the demo-theme installation process only works properbly one time. After that it will leave installed demo-themes corrupt.

      4. On your request we had to make a fresh installation of WP itself. Now when trying to activate the template again we were not able to (got the error message that that purchase code had already been used to activate a template). You asked us to tell you when we installed a fresh WP and you would setup the template.

      5. You installed the demo-theme, uploaded the missing parts through FTP but you did not activate the template itself (it is still not possible to do this with the purchase code) and you asked us to replace the demo photos in the front page gallery with our own photos.

      6. We uploaded our own photos, we added portfolio categories and portfolio items but after hours of trying to figure out how to actually get these on the site we had to give up. We simply can not figure out how the heck your template it working and we have been working on 100’s of templates before.

      Now, we need your help to:

      a) Activate the template (as we as described in 4 are not able to do it ourself with the purchasecode from Envato).

      b) Extremely clear instructions of how to change photos in the gallery on front page and how exactly it is working. As I described in 6 we simply can not figure it out.

      Thomas

    • 7 years, 11 months ago Mirela
      Participant

      Hello,

      Please send us your purchase code in a private reply. We will remove it from the database so you can register your copy once again. If you send us the email used to buy the theme, we can do it for you right after removing it from db.

      -How to change the photos in home page portfolio:
      1-Open the page’s options and go to “Customize Page & Options”;
      Screenshot: https://www.clipular.com/c/5357258532978688.png?k=jQF004jz2HfLgBNniHi0C4LgqJA

      2-Go to “Portfolio Items” menu in the left sidebar menu (screenshot);

      3-Select the portfolio item you want to change the featured image to. Scroll down the options in the left sidebar and you will find “Imagen Destacada” option. Replace the image with the one you want, here and save changes. Screenshot: https://postimg.org/image/qvjhmzyy3/

      4-Refresh home page.

      -Or you can go directly to the posts in WordPress dashboard; Open each post and edit it out. Screenshot: https://www.clipular.com/c/6682854823297024.png?k=5qZsRd3HqzHCPdeIQyoj__3zddo

      Let us know if this is what you needed.

      Best regards!

    • 7 years, 11 months ago tsecher
      Participant

      Expired

      This reply has been marked as private.
    • 7 years, 11 months ago Ruco
      Keymaster
      This reply has been marked as private.
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