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Portfolio CTR — Link Not Working

folieportfolio
    • 6 years, 4 months ago lanejessicad
      Participant

      Hi there,

      Website: https://popncreative.com/

      On my website, I can’t seem to get the portfolio elements I customized to click-through to the full portfolio page. See screenshot — Updated Entry

      For the existing entries, if you hover over the pics, an orange overlay pops up and you click to read more about that entry. See screenshot — Library Content_Hover + Library Content_Read More

      For the ones I tried to customize, the orange hover no longer appears and I can’t click through to the full page I created. Where are the customize tools to turn that hyperlink on or off. I can seem to find them. See screenshot — Updated Entry_Read More_Not Showing

       

      Provided is the code included in the Content Editor

      [cl_row css_style=”{‘padding-bottom’:’0px’}_-_json”][cl_column][cl_media image=”{‘id’:’4757′,’mime’:’image%2Fjpeg’,’url’:’http%3A%2F%2Fpopncreative.com%2Fwp-content%2Fuploads%2F2019%2F01%2FScreengrab4-e1548813869213.jpg’}_-_json” shadow=”0″ custom_link=”” video=”vimeo” video_vimeo=”286101809″ height=”500″ media_type=”video” position=”center”][/cl_column][/cl_row][cl_row css_style=”{‘padding-top’:’0px’,’padding-bottom’:’60px’}_-_json”][cl_column width=”2/3″][cl_custom_heading tag=”h1″ typography=”h3″]

      TV One Original Digital & Social Series Unsung Live

      [/cl_custom_heading][cl_text custom_typography=”1″ text_font_size=”15″ text_line_height=”30″ css_style=”{‘margin-top’:’15px’}_-_json”]

      <i>Unsung</i> is TVOne’s longstanding, signature series that celebrates the ‘untold‘ stories of musicians popular within the African American community. This series, which debuted in 2008, needed to be refreshed and revived in the digital and social space. We created the performance series <i>Unsung Live</i> as an exclusive digital and social offering to spark interest in new fans and reward our legacy fans with a new content experience featuring their favorite artists. We produced a small, intimate live performance of an <i>Unsung</i> featured artist. Each live performance would commence with a short, interview breaking down what the selected song means to them and why it was so important for their career.

      The <i>Unsung Live</i> series premiered in July  2017 and averages more than 800,000 video views (per episode) across all digital and social platforms, including TVOne.tv, Facebook, Instagram, Twitter and YouTube. Our top performing episode, <i>Unsung Live: Shanice Performs ‘Lovin’ You’ And It’s Absolutely Flawless</i>, delivered 1,600,000 video views in three days. It’s currently at 4,600,000 video views and still climbing.

      [/cl_text][/cl_column][cl_column width=”1/3″][cl_row_inner css_style=”{‘margin-top’:’20px’,’padding-top’:’33px’}_-_json”][cl_column_inner width=”1/2″][cl_custom_heading typography=”custom_font” css_style=”{‘margin-top’:’0px’}_-_json” text_font_size=”15″ text_line_height=”27″ text_color=”#222222″ text_font_weight=”600″ text_transform=”none”]

      Client

      [/cl_custom_heading][cl_custom_heading typography=”custom_font” text_font_size=”15″ text_font_weight=”600″ text_line_height=”54″ text_transform=”none” text_color=”#222222″ css_style=”{‘margin-top’:’0px’}_-_json”]

      <span style=”letter-spacing: 0px;”>Category</span>

      [/cl_custom_heading][cl_custom_heading typography=”custom_font” text_font_size=”15″ text_font_weight=”600″ text_line_height=”27″ text_transform=”none” text_color=”#222222″ css_style=”{‘margin-top’:’0′}_-_json”]

      Date

      [/cl_custom_heading][/cl_column_inner][cl_column_inner width=”1/2″][cl_text css_style=”{‘margin-top’:’0px’}_-_json” custom_typography=”1″ text_font_size=”15″]

      Unsung, TV One

      [/cl_text][cl_text css_style=”{‘margin-top’:’0′}_-_json”]

      Digital + Social Series

      [/cl_text][cl_text css_style=”{‘margin-top’:’0′}_-_json”]

      2017-2018

      [/cl_text][/cl_column_inner][/cl_row_inner][/cl_column][/cl_row]

    • 6 years, 4 months ago Mirela
      Participant

      Hello,

      There are no customizable tools to turn off the link effect in portfolio items. These items are set up to be links to the single portfolio page from the code.
      Can you please send us some wp credentials in a private reply? So we can give this a closer look.

      Best regards!

    • 6 years, 4 months ago lanejessicad
      Participant
      This reply has been marked as private.
    • 6 years, 4 months ago Mirela
      Participant

      Hello,

      Please update theme and all it’s included plugins first. The latest version is 2.5.3.
      Let us know if the situation persists after it.

      Best regards!

    • 6 years, 4 months ago lanejessicad
      Participant

      Hi Mihaila,

      I went into the themes section of wordpress and updated installed/updated all the related plug-ins and now the entire site is down.

       

      HELP!

       

      Jess

    • 6 years, 4 months ago lanejessicad
      Participant

      UPDATE: I had to refresh the entire site through GoDaddy and erase the final changes to get the site back live. Could you provide a way to trouble shoot for this?

      – Need a way to update the theme without crashing the site

      – Need a way to build portfolio pages properly. FYI — I tried to build additional portfolio pages to see if I can avoid the issue and they publish, then disappear.

       

      Thanks,

      Jess

    • 6 years, 4 months ago Mirela
      Participant

      Hello,

      When you update theme, the Codeless Builder plugins and some other important plugins are deactivated by default. This makes the site show shortcodes and seem like down. All you have to do is update included plugins and then activate them.

      -Are you using Codeless Builder to create the portfolio pages?
      I can try make the update for you. I just need your authorization. Let me know if we can try.

      Best regards!

    • 6 years, 4 months ago lanejessicad
      Participant

      Just as FYI – the site didn’t seem down (shortcodes showing), it was inoperable. Both the frontend and backend (WordPress panel) were inaccessible…the white screen of death.

      Before providing authorization, can you  assure this update will not completely crash the site?

    • 6 years, 4 months ago Mirela
      Participant

      Hello,

      Theme is tested multiple times before getting available for download. Not only from our team, but Envato team as well. It has no issues. If something has gone wrong with your installation, there can be many other reasons server related or else. We need to investigate this.
      Don’t worry, one of the developers will check this.

      Best regards!

    • 6 years, 4 months ago lanejessicad
      Participant

      Awesome – great to hear! Yes, I authorize you to review and update.

      Thanks,
      jess

       

    • 6 years, 4 months ago Mirela
      Participant

      Hello,

      We uploaded and activate the latest theme version. The previous theme is still installed. In case you needed it as backup. The included plugins are also updated to their latest version.
      Please check your site and let us know what you need to change/customize further.

      Best regards!

    • 6 years, 4 months ago lanejessicad
      Participant

      Hi there,

      As of 3/3, I was able to get all the links back working. And since this activation, all of the portfolio links are showing up as 404 errors.

      Why would this happen? See links below:

      https://popncreative.com/portfolio/represent-the-dream-black-history-month-campaign/

      https://popncreative.com/portfolio/two-sides-tackling-the-controversial/

      https://popncreative.com/portfolio/when-love-kills-360-marketing-campaign/

      https://popncreative.com/portfolio/digital-social-series-2/

      Thanks,

      Jess

    • 6 years, 4 months ago lanejessicad
      Participant

      Just a quick update, I just reverted it back to 3/5 (right before the change). Several things adjusted on the site and it was working a lot smoother pre-update.

      Also found a bug….

      The text in the slider could no longer be edited. I clicked and double-clicked and nothing would allow the cursor to show up and delete/adjust text within the slider.

    • 6 years, 4 months ago Mirela
      Participant

      Hello,

      For portfolio links, just reset your permalinks in Settings > Permalinks.
      I see you have old theme activated again. Let us know how you want to proceed. I need the latest version active in order to check what is wrong with slider.

      Best regards!

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